Work Schedule

Environmental Conditions

Job Description

Position Summary 

The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development. 

Key Responsibilities 

• Provide L2 support for routine Clarity incidents and service requests. 

• Own assigned tickets through resolution or appropriate escalation. 

• Maintain timely ticket updates, resolution notes, and supporting documentation. 

• Perform routine Clarity administration and operational support. 

• Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes. 

• Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures. 

• Perform routine data-integrity checks and document results. 

• Assist with operational data validation and corrective-action procedures. 

• Support user access, permissions, and application-administration requests in accordance with approved processes. 

• Support periodic Clarity license-utilization reviews and reporting. 

• Assist with application configuration activities under established standards and procedures. 

• Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases. 

• Create and execute defined test cases. 

• Support UAT preparation and coordination. 

• Support production-readiness checks and post-deployment validation. 

• Support planned production deployments and weekend maintenance activities. 

• Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation. 

• Participate in knowledge-transfer activities with the incumbent managed service provider. 

• Ensure new operational knowledge is documented and shared with the team. 

• Support incident, request, problem, change, and release-management processes. 

• Assist with service KPI, SLA, backlog, and operational reporting. 

• Support Disaster Recovery exercises and documented recovery procedures. 

• Assist with user guidance and maintenance of training materials. 

• Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis. 

• Coordinate with infrastructure or other support teams using documented escalation procedures. 

• Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures. 

• Maintain required control evidence for access changes, operational checks, and support procedures. 

• Assist with periodic access reviews, audit evidence collection, and control testing. 

• Participate in the team's 16x5 support coverage model. 

• Participate in on-call support as assigned and appropriate for the role. 

• Support planned weekend patches, releases, deployments, and maintenance activities. 

• Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training. 

Required Qualifications 

• Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support  

• Fields of Study: Information Technology, Computer Science, Engineering, Business Systems, or a related discipline. 

• Foundational knowledge of enterprise application support or application administration. 

• Basic understanding of relational databases and SQL. 

• Strong analytical and troubleshooting capability. 

• Ability to follow documented operational and change-control procedures. 

• Strong attention to detail and documentation. 

• Ability to communicate effectively with business users and technical teams. 

• Demonstrated ability to learn new technologies. 

• Ability to support scheduled weekend maintenance and participate in an on-call rotation as required. 

Required Clarity PPM Skills and Experience 

• Foundational to early-career hands-on experience with Clarity PPM administration or production application support. 

• Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures. 

• Basic SQL skills for data validation, investigation, and operational support. 

• Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required. Deeper hands-on proficiency can be developed through structured training and experience in the role. 

• Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation. 

• Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures. 

• Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation. 

• Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles. 

• Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred. 

• Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time. 

Technical / Functional Skills 

• Clarity PPM administration 

• SQL 

• Application configuration 

• Application monitoring 

• Batch and scheduled-job monitoring 

• Interface monitoring 

• Data-integrity validation 

• User and access administration 

• REST APIs 

• XML and web services 

• Linux 

• GEL scripting 

• NSQL 

• XOG 

• Knowledge Management and KEDB 

• SOX control execution 

• Access-management and change-control procedures 

Key Success Measures 

• Timely and accurate completion of incidents and service requests 

• Effective monitoring and escalation of production issues 

• Reliable execution of operational checks 

• Accurate data-integrity and monitoring activities 

• Quality and completeness of support documentation 

• Growth in Clarity functional and technical capability 

• Increased ability to independently resolve routine application issues 

• Effective contribution to 16x5 support coverage 

• Effective participation in weekend maintenance and on-call support 

• Compliance with SOX, access, operational, and change-control requirements 

Working Hours: 

India: 05:30 PM to 02:30 AM IST