Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

If you want your next role to have a direct impact on customers’ businesses, join Caterpillar’s Customer Solutions Core Regions Heavy Construction Industry Application team as an Application Specialist for Work Tools.

 In this role, you will provide technical and market support for Work Tools across North America, Europe, Japan, and ANZP. You will support application and job studies, relay customer requests to the Product Group, manage the new product introduction (NPI) process, and contribute to the market strategy team.

What You Will Do (Job Duties)

• Train district and dealer Sales Representatives on application topics, including products, services, and relevant systems and software.
• Provide responsive, professional technical support to districts and dealers, delivering the detailed technical, performance, and application data their customers need, always with a customer-first mindset.
• Prepare introduction plans for new products (NPI), monitor progress across all NPI elements, and take corrective action as needed. Develop and maintain regional training to support new product launches.
• Maintain up-to-date knowledge of the industry, products, and services, and promote Caterpillar’s value advantage to support selling activities.
• Mentor less experienced colleagues on all facets of the role, with particular emphasis on product, service, and application knowledge and Caterpillar systems.
• Consistently contribute to Voice of Customer (VOC) collection and the development of segmented value selling strategies, and help deploy them.
• Serve as the primary link for technical information between the regions and the Product Groups for Work Tools, providing key regional input and helping build business cases for the Unmet Customer Needs process.
• Support customer and dealer visits to Cat facilities and other job-related project initiatives.

What You Will Have (Core Skills)

• Technical Excellence: Strong product and application knowledge.
• Customer Focus and Relationship Management: Ability to build and sustain productive, long-term relationships with customers and vendors through a consultative, customer-back approach, delivering customized solutions, training, and communications that solve customer pain points.
• Effective Communication: Ability to deliver clear, compelling communications, including public presentations, that engage diverse internal and external audiences.
• Value Selling: Ability to translate offerings and solutions into dollarized customer benefits based on each customer’s business-critical points.
• Negotiation: Ability to negotiate successfully and collaboratively across the organization and with external vendors and customers.

Top Candidates Will Also Have 

• University degree, preferably in engineering, business, or marketing
• Regional industry expertise
• Knowledge of another language (an advantage)
• Extensive commercial experience (10+ years) in dealer- and/or customer-facing roles

Additional Information

• Travel: This role requires 50% travel across all Core Regions.
• Location: This role is located in Peoria, IL  or Den Bosch.
• Visa sponsorship and ISE support is not available for this position.
• Relocation assistance within the US will be considered.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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