Job Summary

The Application Specialist (DX Strategy & Application Solution) is responsible for implementing, supporting, and optimizing the MariApps SmartPAL system, specializing in the Planned Maintenance System (PMS). This role works alongside the project manager, ship management teams, and technology vendors to ensure data integrity and deliver operational value.

Responsibilities

 -        SmartPAL Implementation & Support

Lead full-cycle implementation of the MariApps SmartPAL PMS module, covering scoping, configuration, data migration, UAT, and go-live. Provide ongoing technical and functional support, coordinating with MariApps and internal teams to resolve incidents, manage upgrades, and maintain system stability.

 -        Business Process Management

Analyze, document, and optimize planned maintenance and procurement/accounting workflows. Translate operational processes into effective SmartPAL configurations and propose improvements to enhance efficiency.

 -        Requirements & Solution Delivery

Engage ship management, technical, and finance stakeholders to elicit and document business requirements. Produce functional specifications and test cases; deploy configurations and enhancements; develop training materials and conduct end-user sessions.

 -        Internal Stakeholder Management

Build and maintain strong working relationships primarily with vessel technical superintendents, and other application owners. Work with business stakeholders to prioritize enhancement requests, support needs, and transformation initiatives related to the SmartPAL ecosystem.

 -        Vendor Management

Evaluate vendor deliverables against agreed service levels and drive resolution of open issues within contracted timelines.

Requirements

-        Degree in Computer Engineering, Information Systems, Business Administration, or a related discipline.

 -        Minimum 6+ years of hands-on experience in enterprise application implementation, business analysis, or IT project management; experience within the maritime or ship management industry is preferred.

 -        Mandatory: Demonstrated, hands-on experience implementing and supporting the MariApps SmartPAL system or other similar maritime ERP systems, with deep functional expertise in ship management operations for Planned Maintenance System (PMS) workflows.

 -        Strong business analysis skills, including requirements elicitation, gap analysis, process mapping, functional specification writing, and UAT coordination.

 -        Project management certification (e.g., PMP, Scrum Master, PRINCE2) or business analyst certification (e.g., CBAP) is a plus.

 -        Familiarity with data governance, application lifecycle management, API-based integrations, and data migration methodologies relevant to maritime ERP environments.

 -        Familiarity with workflow automation, AI/ML technologies, or business intelligence tools (e.g., Power BI, Tableau) to enhance reporting and decision-making within the SmartPAL ecosystem will be a plus.

-        Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams spanning shore-based management and vessel crews.

Benefits

Chan Chee Meng
EA 07C3069
R1110620