At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

AI Security Architecture: Architect and maintain secure approaches for implementing AI platforms, agentic AI systems, AI agents, and AI-generated code, ensuring alignment with security policies and regulatory requirements.

AI Update & Change Review: Review AI platform updates, feature releases, and configuration changes across the Bank's AI ecosystem; assess security impact and recommend remediation or safeguards before adoption.

AI Security Controls Implementation: Design, configure, and optimize security controls for AI systems, including access controls, guardrails, data protection, logging, and monitoring, to improve visibility, detection, and protection.

AI Data Protection: Identify, document, and help govern how sensitive data and personally identifiable information flow into and out of AI platforms, supporting data classification, labeling, and DLP practices for AI use.

Agentic AI & Connector Security: Evaluate and secure agentic AI capabilities, connectors, plugins, and integrations, applying least-privilege permissions and monitoring across users, departments, and platforms.

AI Security Assessments: Perform security assessments of AI tools, models, services, and configurations to validate alignment with internal standards, bank AI policy, and industry frameworks such as the NIST AI RMF.

Research & Gap Analysis: Evaluate emerging AI security products, threats, and techniques such as prompt injection, model abuse, and data leakage; perform comparative analysis to identify opportunities to improve the Bank's AI security posture.

Cross-Functional Collaboration: Partner with Information Technology, Risk, Compliance, and business stakeholders to implement AI security initiatives, communicate findings, and support secure AI adoption.

Continuous Improvement: Monitor evolving AI threats, platform changes, and emerging best practices to help keep the Bank's AI security capabilities current and effective.

Secure AI Development: Support secure use of AI in development, including review of AI-generated code, secure coding guardrails, and integration of AI security checks into development workflows.

Perform Monitoring: Provide metrics, including KPIs and KRIs, supporting appropriate AI security monitoring and underlying processes.

What Do You Need?

Must-Haves

• 5-7+ years’ experience in security engineering, architecture, or operations, with hands-on exposure to AI/ML platforms or AI security.
• Strong knowledge of AI platforms and services (e.g., Azure Foundry, Microsoft Copilot, Claude, ChatGPT/OpenAI, GitHub Copilot), including native security and governance capabilities.
• Experience reviewing and managing security configurations for AI tools, connectors, and integrations.
• Hands-on experience with configuring and maintaining security tools (SIEM, EDR, DLP, IAM, CASB) and applying them to AI use cases.
• Solid understanding of AI concepts including large language models, agentic AI, RAG, APIs, and associated risks (prompt injection, data leakage, model abuse).
• Bachelor’s degree in Information Security, Computer Science, or related field, or equivalent work experience.
  
  

Key Skills

• Strong troubleshooting and analytical skills.
• Ability to balance security needs with business requirements.
• Excellent communication skills, with the ability to translate technical findings into clear, actionable recommendations.
• Proficiency in Microsoft Office applications for reporting and documentation.

Nice-to-Haves

• Security or AI certifications such as CISSP, CCSP, AZ-500, IAPP AIGP, or ISO/IEC 42001 training.
• Experience with Microsoft Purview, Defender for Cloud Apps, Splunk, and AI usage monitoring or model governance tools.
• Knowledge of DevSecOps practices and integrating AI security reviews into CI/CD pipelines.
• Banking or financial services industry experience; familiarity with FFIEC guidance and NIST AI RMF.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.

• Expertise with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.