Agentic Strategy & Advisory Consultant, Song Service 

CL9 - Consultant 

London 

We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. 

As an Agentic Strategy & Advisory Consultant in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements, translating agentic capability into compelling business cases, measurable outcomes and strategic roadmaps. 

Our mission: Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.  

Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most. 

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. 

As a team 

The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose or our people; to grow, to build new skills, and do our best work. 

We focus on: 

• Reinventing customer service across physical, digital/app-based and AI-powered channels 

• Data-driven transformation across service to reduce cost and drive growth 

• Designing future-ready service models, enabled by platforms, data and automation 

• Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations 

• Supporting clients to define a customer-first mindset, helping them shape their business and operating models 

• Delivering measurable business outcomes, not just great experiences 

• We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption. 

What you'll do 

Support building AI strategies for clients  

• Contribute to business cases, value frameworks and AI investment narratives 

• Conduct competitor analysis to inform AI strategy recommendations 

• Use Data and Business insights to identify value opportunities for our clients, helping them track and realise benefits 

• Bridging business value and agentic capability, translating what AI can do into what the business should do 

• Support the development of client-facing materials including exec presentations, roadmaps and proposals 

• Build AI fluency and advisory craft through immersion in live engagements 

Contribute to client delivery 

• Own defined workstreams within strategy projects, from research and analysis through to client presentation 

• Create new insights for our clients, interrogating data, building visualisations and combining with business understanding to create compelling narratives 

• Support workshops, interviews and co-creation sessions with client stakeholders 

• Collaborate across Song teams to bring integrated perspectives into strategy work 

Grow people, capability and the practice 

• Contribute to thought leadership, templates and reusable assets in AI advisory 

• Actively develop your own AI and agentic knowledge; staying ahead of what clients are asking about 

Experience Required 

Professional experience in consulting, strategy, customer experience or digital transformation with a strong desire to specialise in AI advisory. 

The most important thing for us is mindset: intellectual curiosity, business acumen, and genuine enthusiasm for what AI is changing in customer service and enterprise operations. 

Core experience 

• Background in consulting, strategy, customer experience, digital transformation or a related field 

• Industry experience in Communications, Media, Banking and Public Service 

• Experience producing high-quality analytical and strategic outputs; research, benchmarking, presentations 

• Experience working with data to identify pain-points, track performance and demonstrate value  

• Experience in creation of business cases and understanding of value tracking principles 

• Experience translating business priorities into AI strategies  

• Proven ability to work within cross-functional teams and contribute to complex projects 

• Excellent written and verbal communication, able to structure complex ideas clearly 

• Proactive and self-directed, able to manage your own workload and ask the right questions 

AI, data and technology awareness 

• Strong understanding of AI and Agentic AI and how these capabilities scale across programmes  

• Awareness of data structures and strong understanding of performance metrics / value measurement  

• Experience in: 

• GenAI-enabled services (e.g. conversational AI, agentic workflows) 

• AI strategy and value measurement concepts 

• AI tools such as ChatGPT, Claude Code/Codex/Gemini, Copilot or similar 

• Data discovery and analysis of large data sets using SQL 

• Experience building experiences on Conversational AI ecosystem such as GECX, Microsoft, Amazon Lex, PolyAI, Cognigy, Cresta, Sierra, Decagon, Parloa 

Leadership & consulting skills 

• Strong analytical and problem-solving capability 

• Clear, confident communication; written and verbal 

• Ability to manage your own delivery within a project structure 

• Comfortable working in agile, fast-moving consulting environments 

• Eagerness to build client-facing skills and grow into an advisory role 

Set yourself apart 

• Academic or professional work related to AI strategy, digital transformation or customer experience 

• Experience in Telco, Financial Services or Public Sector 

• Evidence of AI fluency — personal projects, published writing, certifications or experimentation 

• Data analysis beyond excel - experience with Visualisation tools, data querying or coding languages 

What's in it for you 

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 

• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. 

• Family-friendly and flexible work policies. 

• Attractive pension plan with financial wellbeing support and resources. 

• Private healthcare insurance plan and Mental Wellbeing support. 

• Employee Assistance Programme, Career Development and Counselling. 

• A range of generous Parental Leave offerings. 

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. 

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. 

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. 

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