St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB DUTIES AND RESPONSIBILITIES:

• Manages the totality of the AP candidate interview process and onboarding experience.

• Develops, maintains, and fosters relationships with a variety of external vendors, agents, and community partners who collectively support the overall provider candidate experience. Assists with the negotiating of contracts and/or pricing with vendors (ie: hotel partners, car rental programs etc.).

• Arranges and sets up video calls or conference calls for candidates, when needed. Additionally, schedules onsite interviews for candidates by working with administrative assistants and/or other appropriate staff for scheduling and availability. Creates a detailed interview itinerary for all provider candidates and, if needed, also schedules candidate spouses/family for appropriate interviews/meetings.

• Administers multiple survey programs including provider candidate onsite survey and service line candidate feedback survey. Monitors both for completion & follow-up, as needed. Makes meaningful recommendations based on the feedback collected from these surveys.

• Arranges hotel accommodations and travel arrangements including flights, car rentals and/or car service pickups, as needed. Monitors for any unexpected changes, interruptions, and/or weather-related issues. Uses discretion to make changes, as needed, and ensures cost effective measures are taken.

• Coordinates breakfast, lunch, and/or dinner restaurant reservations, if needed. Orders and arranges food deliveries, and/or helps setup catered meals for department interviews and follow-ups with any dietary restrictions. Arranges payments, if needed, while ensuring appropriate cost measures are taken.

• Manages and/or tracks interview recruitment expenses. Decides which costs are necessary and which can be adjusted when setting up interviews, to ensure expenditures are maintained and aligned with recruitment budgets. Follows up on all discrepancies with vendors, as needed.

• Acts as candidate’s main point of contact and resource before, during, and after interview visit; including, providing personal contact information that allows the candidate to contact coordinator at any time with questions/issues/concerns.

• Facilitates reimbursements for interview related expenses (tolls, parking, etc.) by processing receipts and completing check requisitions and sending to the A/P department after approval is granted by the Director.

• Travels to other sites for business related meetings, conferences and/or careers fairs, as needed.

• Initiates references, privileges application, and credentialing processes and works in close collaboration with Central Verification Office (CVO) and service lines to ensure privileges are granted prior to the providers’ contracted start date. Utilizes the Verity system to help manage this process.

• Verifies Workday status for new hires/transfers is updated appropriately and follows up, as needed, on any missing or incorrect entries. Enters/uploads clearance information and documents according to applicable Network process for employees.

• Supports new hires in completing pre-employment requirements according to applicable Network policy. Clears candidate to commence employment.

• Schedules and facilitates New Provider 1st Day Orientation. 

• Assists in planning, organizing, and hosting the monthly New Provider Resources Overview (PRO).

• Supports provider contracting department, as needed, by assisting with the timely credentialing and enrollment of new providers hired through acquisition or affiliation. Acts as the primary liaison with network CVO office to ensure relevant deadlines are met.

• Works in close collaboration with other department members and various stakeholders throughout the network to assist with other related responsibilities and projects, as needed. This may include assisting with the interview and/or onboarding processes for physicians.

• Computer operation using Word, Excel, and Power Point.

• Provides excellent customer service to Network employees, visitors, and volunteers.

• Other related duties and projects as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to six hours per day. Standing and walking as necessary. Fingering and handling frequently, twisting, and turning of hands occasionally. Pushing and pulling. Occasionally stoops, bends, squats, kneels, and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general and near vision.

EDUCATION:

College Graduate preferred with major in Business, Human Resources, or related field.  Excellent oral and written skills required to relate effectively with managers and other staff at various levels. 

TRAINING AND EXPERIENCE:

A minimum of two years of working in a Provider recruitment or HR environment preferred. Word processing experience required including mastery of MS Office (Word, Excel, Access). Experience with other PC software helpful.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.