Job Description Summary

Job Description

Key Roles & Responsibilities:

Our FSEs embody our mission, embedded within the customers site, delivering exceptional service and support.  Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers’ fleets. More specifically, you will:

• Provide Leadership and Technical Support:  Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.​
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.​
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.​
• Apply FLIGHT DECK: Utilize our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.​
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.​

Required Qualifications:

To be considered for this opportunity, candidates must have: 

• A Bachelor of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 6 years of full-time work experience in airline operations or maintenance planning, engineering, aviation propulsion, or other related field

• A minimum of 4 years of full-time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or other related field
  

Desired Characteristics:

• Technical expertise in aircraft engine or turbomachinery equipment
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders
• Self-directed with the ability to problem solve using sound judgement and critical thinking

• Ability to lead and deliver on result orientated priorities using strong project management, analytical, time management and prioritization skills 
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer

• Passion to gain a deeper understanding of the commercial function and driving success for Aerospace with internal/external stakeholders, our customers, partners and colleagues

• Embody the GE Leadership Behaviors:

• • Respect for People: As an FSE, you’ll foster a collaborative environment with our customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace.
  • Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance and improve technical performance.
  • Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team.  Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.​

Additional Information

• Eligibility Qualifications:
  • GE will only employ those who are legally authorized to work in the United States for this opening.
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• Relocation: This position is eligible for international/domestic relocation support. 
• Travel: Candidates should anticipate up to 25% travel per year in this role.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​ 

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.