Site: Massachusetts Eye and Ear Infirmary

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Shift: Monday–Friday, 7:00 AM–11:00 AM

Responsible for efficiently and accurately registering patients seeking medical services. This role's primary focus will be on gathering patient information, verifying insurance coverage, and completing necessary paperwork for admission.

Does this position require Patient Care No

Essential Functions:
-Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system.
-Coordinate with patients and insurance companies to verify coverage and eligibility for medical services.
-Assist patients in completing admission forms, consent documents, and any additional paperwork required for their visit.
-Communicate with patients, families, and caregivers, providing information on the admissions process, required documents, and any necessary preparations.
-Ensure compliance with patient confidentiality and privacy standards, following Health Insurance Portability and Accountability Act (HIPAA) guidelines.

 

Education High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? Yes
Licenses and Credentials
Experience in a healthcare or customer service role 2-3 years preferred
Knowledge, Skills and Abilities - Excellent communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals. - Strong attention to detail and accuracy in entering patient information and maintaining records. - Familiarity with electronic health records (EHR) systems and basic computer proficiency. - Empathy and compassion to provide a welcoming and caring environment for patients and their families. - Ability to handle confidential and sensitive information with discretion and professionalism. - Strong organizational and time management skills to handle a fast-paced admissions environment.

 

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Pushing Rarely (Less than 20%)
• Pulling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Onsite

 

243-245 Charles Street

 

20

 

Regular

 

Day (United States of America)

 

Pay Range

$19.81 - $28.30/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework