Company:

Marsh

Description:

Escalates moderate to complex issues pertaining to claims complications and claims process to ensure application of pertinent policy and action calculation of claims rates.

Maintains and generates claims reports of moderate complexity, to ensure accurate records are produced and distributed.

Updates, generates, reviews, and distributes new claim notifications/ updates, to all insurers for all policies or coverages, with and without the use of predefined templates, to ensure consistent availability of up-to-date information to team until completion of claim.

Reviews and files incoming documentation from clients and underwriters, seeking guidance or advice where necessary, to ensure that client and insurer-related materials are catalogued, distributed, and readily available to the team.

Acknowledges receipt of documentation by mail or phone to maintain ongoing and professional communication with insurers, clients, and underwriters.

Enters or updates claims information into appropriate claims application(s) on a timely basis and in compliance with any local service standards to maintain accurate records for Claims Advisory.

Prepares insurance claims forms or related documents according to standard templates and reviews them for completeness to support professional staff in their communications with clients and insurers.

Calls or writes to insured or other involved persons for missing or supplemental information and posts or attaches information to claim file to ensure proper follow up correspondence is being maintained.

Identifies potential policies and coverages for incoming claims, seeks validation where necessary, and advice where uncertain or clarification required in order to prepare for the proper processing of claims.

For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with Section 40.2 of the Royal Legislative Decree 1/2013, of 29 November, approving the Consolidated Text of the General Act on the Rights of Persons with Disabilities and their Social Inclusion, Marsh will provide a reasonable accommodation to employees and prospective employees up to the point of undue hardship as required for the individual’s particular restrictions and limitations.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.