The Administrative Support & Customer Service Specialist plays a key role in supporting daily operations by serving as the primary point of contact for customers, providing administrative support, coordinating order entry and shipping activities, and assisting with quality documentation and recordkeeping. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers, vendors, and internal departments.

Key Responsibilities

Customer Service

• Answer incoming phone calls and direct inquiries appropriately.
• Serve as a primary customer contact for order status, freight tracking, and general product inquiries.
• Respond to customer requests professionally and in a timely manner.
• Provide freight quotations and shipping estimates to customers.
• Track shipments and communicate delivery updates as needed.

Order Management

• Enter customer orders accurately into SAP.
• Review orders for completeness and accuracy.
• Coordinate with production, planning, and shipping teams to ensure customer requirements are met.
• Maintain customer records and order documentation.

Shipping & Logistics Support

• Communicate shipment information with customers and provide any needed documentation.
• Track outgoing shipments and assist with resolving delivery issues.
• Maintain shipping records and filing systems.

Administrative Support

• Order and maintain office supplies and consumable inventory.
• Maintain organized records and files, both electronic and physical.
• Assist with data entry, reports, and other administrative functions.
• Support departmental projects and plant operations as assigned.

Quality Support

• Support customer quality inquiries by gathering and organizing information.
• Promote adherence to company quality standards and continuous improvement initiatives.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 2 years of customer service, administrative, or office support experience.
• Strong computer skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience with SAP or other ERP systems.
• Experience in manufacturing, logistics, shipping, or customer service environments.
• Familiarity with quality systems, documentation control, or ISO-based processes.

Key Competencies

• Customer-focused mindset
• Accuracy and attention to detail
• Professional communication
• Problem-solving skills
• Time management and organization
• Teamwork and collaboration
• Commitment to quality and continuous improvement

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.