In This Role

In this role, you will support the end-to-end management of business guest credentials for a large enterprise organization. You will serve as a primary point of contact for business guests, managers, administrators, and internal stakeholders, ensuring requests are handled efficiently and information remains accurate and up to date. Your responsibilities will include coordinating onboarding and offboarding, tracking credential renewals and end dates, responding to inquiries, and assisting with access and IT-related needs. You will also coordinate device requests and returns when needed and provide support for additional credential management activities. This remote role is well suited for an organized, detail-oriented professional who enjoys structured administrative work, clear communication, and keeping day-to-day operations running smoothly.

Responsibilities

• Coordinate the end-to-end business guest credential management process, including onboarding, offboarding, renewals, and credential end dates.
• Serve as the primary point of contact for business guests, managers, administrators, and internal stakeholders regarding credential-related questions and requests.
• Monitor shared inboxes, respond to email inquiries, and ensure requests are triaged, tracked, and resolved in a timely manner.
• Maintain accurate business guest records, credential information, status updates, and tracking reports.
• Assist business guests with onboarding-related access issues and basic IT support needs, coordinating with appropriate support teams when necessary.
• Coordinate device requests, distribution logistics, and device returns while maintaining accurate records.
• Communicate updates, outstanding actions, and potential delays to relevant stakeholders to ensure visibility and consistent follow-through.
• Support additional credential management activities, administrative requests, and ad hoc operational tasks as business needs evolve.

Required Qualifications

• At least 2 years of experience in administrative support, business operations, coordination, or a related role.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, PowerPoint, and SharePoint.
• Strong written and verbal communication skills, with the ability to manage inquiries and coordinate effectively across multiple stakeholders.
• Excellent organizational and time management skills, with strong attention to detail and the ability to manage recurring tasks, competing priorities, and deadlines.
• Demonstrated ability to maintain accurate records, track requests, and follow established processes through completion.
• Ability to exercise sound judgment and discretion when handling confidential information.
• Ability to work independently in a remote environment while maintaining a consistent schedule and responsive communication.
• Reliable follow-through, a proactive approach to managing inboxes and requests, and the ability to identify items requiring additional attention.

Preferred Qualifications

• Experience supporting administrative operations within a large enterprise, corporate, or technology-focused organization.
• Experience coordinating employee, contractor, vendor, or business guest onboarding and offboarding.
• Familiarity with credential lifecycle management, access requests, account administration, or identity and access management processes.
• Experience managing shared inboxes, service requests, tracking logs, status reports, and stakeholder communications.
• Experience coordinating IT equipment requests, device distribution, returns, or inventory tracking.
• Experience using Excel and SharePoint to maintain records, manage documentation, and track operational activities.
• Experience supporting process-driven workflows that require accuracy, confidentiality, consistency, and minimal supervision.
• Relevant hands-on experience in administrative or business support; a degree is not required in place of applicable experience.

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

The anticipated compensation range is $15 to $16 per hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.