The Schweitzer Wellbeing (Aquatic) Center is seeking a friendly, organized, and service-oriented Administrative Assistant to serve as the first point of contact at our front desk. This position is expected to work evening shifts during the week and shifts on weekends, providing key support during some of the center's busiest operating hours. The role is essential to creating a welcoming environment for members and guests while ensuring smooth daily operations. Responsibilities include managing front desk reception, providing exceptional customer service, supporting membership sales and renewals, coordinating class and event registrations, and overseeing the center's general communications, including email and phone inquiries. The ideal candidate is detail-oriented, tech-savvy, and passionate about promoting health and wellness in a community-focused setting.

Essential Duties and Responsibilities

• Serve as the first point of contact for members, guests, and visitors, creating a welcoming, professional, and service-oriented experience.
• Provide exceptional customer service by answering questions, resolving concerns, and assisting members with facility, program, and service information.
• Support membership operations, including selling memberships and day passes, processing renewals, updating member records, and assisting with account inquiries.
• Process registrations and payments for fitness classes, wellness programs, swim lessons, events, and other center offerings.
• Manage front desk communications, including monitoring and responding to email inquiries, answering phone calls, and directing requests to appropriate staff.
• Support the planning, promotion, setup, and execution of community events, programs, and member engagement activities.
• Maintain accurate records, databases, correspondence, and filing systems related to memberships, programs, and front desk operations.
• Assist with preparing, processing, and tracking purchases and supplies needed for front desk and facility operations.
• Maintain the appearance, organization, cleanliness, and professionalism of the front desk, lobby, and shared member spaces.

Required Qualifications

• Superior organizational skills and high attention to detail
• Excellent grammar and communication skills
• Ability to multitask and adapt to changing priorities
• Strong writing, documentation, and speaking skills
• Ability to learn new skills and assume new responsibilities
• Ability to work cooperatively in a team environment
• Proficient in MS Word, Excel and PowerPoint
• Background check results satisfactory to SEL
• Availability to regularly work weekday evenings and weekend shifts
• Negative drug test result(s)

Preferred Qualifications

• Experience in fitness, recreation, wellness, hospitality, retail, or membership-based organizations.
• Experience with registration, scheduling, point-of-sale, or membership management software.
• Cash handling and payment processing experience.
• Social media, event coordination, or marketing support experience.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.  
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data: $26.00-40.00 per hour

We set starting pay based on job-related factors such as your experience, training, knowledge, and skills.

Communication with Applicants 

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [email protected].

SEL is an Equal Opportunity Employer: Vets/Disabled.