Responsibilities include providing program information, referral and crisis intervention services to persons telephoning or visiting the office. When appropriate and working with clinical lead, determines suitable level of care and schedules evaluation. This service is designed to meet the need of the community and those individuals seeking behavioral health treatment.

Responsibilities:

1. Respond to calls and/or walk-ins for clients seeking admission.
2. Interviews consumer to obtain essential information necessary to meet program admission requirements.
3. Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made. Collects all pertinent information regarding service coverage and eligibility. If no insurance coverage exists, and if applicable, informs clients of siding fee scale and determines subsidized services when available.
4. Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
5. Documents new and/or updates client demographic and billing information in the computer.
6. Markets programs by answering questions and providing informational brochures.
7. Ability to provide information on updated directory of referral sources and community resources internal and external to BILH BS.
8. Assist in emergency situations seeking client treatment.
9. Shares full and timely information on any risks identified.
10. Scans documents, when applicable, into the electronic system/file.
11. Attends all required supervision and meetings.

12.  Maintains tracking requirements for program(s).
13. Other related duties as assigned.

Qualifications:

• High School Diploma / GED, a minimum of 1 year experience in a related field; multitasking, time management and strong attention to detail are essential.

• Ability to work independently or on a team with other professionals.

• Standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.

• Techniques for dealing effectively with the public and staff, in person and over the telephone.

Schedule: Full time, 40 hours