Administration Officer | DFV Counselling | Port Douglas / Mossman

• Employment Term: Permanent Part-Time (22.8 hours per week)
• Location: Mossman / Port Douglas
• Remuneration: $40.49 per hour + Super + NFP Salary Packaging (save tax and increase your take home pay)
• Applications Close: Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

This is an exciting opportunity to join our new Domestic and Family Violence Counselling Service supporting children, young people and families across the Port Douglas–Daintree region.

Your part in our UnitingCare team

As our Administration Officer, you’ll provide administrative, financial and day-to-day operational support to our Domestic and Family Violence Counselling and Court Support Service across the Port Douglas–Daintree region.

You’ll be a welcoming first point of contact for clients and help our team keep appointments, records and service arrangements running smoothly. Working with the Service Leader, you’ll use initiative, sound judgement and a sensitive approach to confidential information.

Key responsibilities will include:

• Provide respectful, trauma-aware reception, manage enquiries and support referral and intake administration.
• Coordinate appointments, meetings, travel and outreach arrangements, respecting privacy and safe-contact requirements.
• Maintain accurate, secure records and prepare correspondence, minutes, reports and service data.
• Process accounts, purchasing and reconciliations, and maintain financial and resource records.
• Coordinate supplies, facilities and equipment, and support service establishment and improvements.

What makes a difference for us?

• Certificate IV in Business Administration or a relevant qualification, or significant relevant experience, plus at least two years supporting management or operational teams.
• Advanced Microsoft 365 skills, confidence using databases and experience in financial administration.
• Strong organisation, attention to detail and written communication, with the ability to manage competing priorities.
• A respectful, sensitive communication style, sound judgement and discretion with confidential information.
• Ability to resolve routine administrative issues and work collaboratively while maintaining professional boundaries.
• A current Queensland Driver’s license and/or ability to travel to meet client and program needs. Working with Children’s Check (Blue Card)
• Desirable: community services or related sector experience, trauma-aware administration and knowledge of safe client contact or outreach services.

What makes a difference for you?

• Flexible work arrangements to support work-life balance 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained  

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We’d love you to be part of our UnitingCare family  

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.  

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.