What you will do:

• Manages and assists with dispute resolution and payment inquiries while providing excellent customer service. 

• Functions as the central point of contact for specific, more complex customer activity by performing research and root cause analysis to resolve advanced discrepancies, both internally and externally

• Contributes to manual cash application and exception processing by supporting the timely and accurate resolution of payments not handled by automated systems.

• Facilitates customer portal integration by providing assistance with account registration and navigation, ensuring a seamless transition to electronic payment.

• Develops and delivers comprehensive accounts receivable reports and aging analyses to customers, credit, and internal Shared Service Departments.

• Prepare and distribute daily/weekly/periodic reporting, ad hoc reporting tasks as needed.

• Performs daily reconciliation of bank statements to the Accounts Receivable sub-ledger, resolving variances and ensuring accurate application of customer remittances in compliance with revenue recognition policies and financial regulations.

• Assist with the closing process, including but not limited to auditing and preparing information or reports to substantiate customer account reconciliations and balances.

• Collaborates with internal and external audits by providing necessary AR documentation, reconciliations, and addressing discrepancies to ensure a smooth and compliant audit process.

• Assists in training new system users, including internal GFS employees, and may assist in training customers and provide support, ensuring they understand company policies and procedures.

• Participates in continuous improvement initiatives by analyzing processes, identifying areas for optimization, and implementing effective solutions (processes, policies, automation) to enhance efficiency and performance.

• Foster cross-departmental collaboration to identify opportunities for process optimization, implement streamlined workflows, and enhance overall organizational efficiency while ensuring alignment with company goals.

• Ensures that documents are properly organized, categorized, and indexed for easy retrieval.

• Performs other duties as assigned. 

Your Work Schedule & Flexibility:

• Hours: Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).

• Modern Hybrid Model: Enjoy the best of both worlds with a flexible schedule: 4 days in the office, 1 day working from home.

What you bring to the table:

• Two years of related experience with an Associate's Degree preferred (or equivalent) OR four years of related experience with no degree.

• Practical knowledge of basic accounting principles (debits, credits, journal entries, and general ledger reconciliation) to support month-end closing and meet accounting deadlines.

• Ability to perform root-cause trend analysis focusing on aging reports, cash flow forecasting, and KPI tracking; moderate-to-advanced Excel and math skills required.

• Skilled in comparing, analyzing, and auditing invoices to identify non-standard discrepancies, applying critical thinking and sound judgment to assess financial risks.

• Proven ability to de-escalate high-pressure customer situations effectively while protecting the company’s interests.

• Excellent customer service skills with a track record of building strong relationships with both internal teams and external partners.

• Experience in corporate training, developing new educational materials, and providing ongoing system support to facilitate knowledge transfer.

• Strong ownership of responsibilities, excellent organizational skills, and the ability to work independently under pressure to meet tight deadlines.

• Highly detail-oriented with a steadfast commitment to high-level accuracy and the ability to recognize when to escalate or clarify tasks.

• Familiarity with industry trends specific to Shared Services processing, alongside a solid comfort level with standard office technology (file organization across cloud/network drives and basic IT troubleshooting).

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.  If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line. 

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.