Supervises and directs the workflow of the staff to ensure that objectives are being met in a timely manner. Supports internal and external customers. Manages day to day activities. Identifies opportunities to streamline processes and procedures. Supervises and supports critical accounting, finance, reporting, and/or related functions. Provides guidance, training, motivation, and work scheduling for staff. Supports Manager and/or Director as appropriate. Mentors and develops staff.

Essential Duties & Responsibilities Required

• Demonstrates a thorough knowledge of department procedures, systems and critical issues.
• Handles issues affecting daily performance, communicating with other departments and outside sources as required to resolve issues. Escalates to management as needed.
• Provides upper management and other departments with accurate, timely, and useful communications, including reports and analysis to enable them to make appropriate decisions.
• Establishes and maintains positive working relationships with other departments, internal and external customers.
• Oversees the documentation of departmental policies and procedures and supervises activities to ensure the policies and procedures are adhered to.
• Ensures that staff productivity is monitored and maintained at an acceptable level such that work is completed accurately, procedures are being followed and deadlines are being met.
• Ensures that staff receives developmental training in order to improve their competencies or build strengths.
• Assists Manager in staff supervision: Provides comprehensive input on periodic staff reviews, maintains employee records, conducts established performance plans and developmental activities for individuals on the team, assists in hiring and training new personnel and makes recommendations for additional training.
• Manages the daily influx of business related to peak times and adjusts staff accordingly to meet Service Level Agreements.
• Monitors goals and key performance indicators.
• Develops and maintains monthly reporting.
• Analyzes metrics to measure performance and identify opportunities.
• Serves as liaison to other departments in developing and/or administering strategies. Supports other departments with ad-hoc projects and special investigations.
• Takes ownership of and/or works on special projects as assigned.
• Assists in formulating ideas that will lead to process improvements.
• Performs additional duties as assigned
• Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

• Self-directed, able to achieve objectives with some management input.
• Able to direct others to reach objectives.
• Area of direct responsibility and other groups that area interacts with.
• Previous experience or advanced degree in specific job area.
• Ability to assign duties and resources where necessary to achieve success.
• Ability to analyzes data required to recommend business solutions.
• Ability to identify new sources of business data.
• Ability to forecasts impact of each solution and implement best solution.
• Ability to measure impact after implementation and adapts solution as necessary.
• Ability to react quickly to changing needs, meet SLA's and manage work load of staff accordingly.
• Ability to ensure processes are well controlled and to identify and implement process improvements.
• Understands corporate department objectives and functions.
• Knowledge and application of Intermediate/Advanced Excel, Intermediate/Advanced Access (preferred), and Intermediate PowerPoint (preferred). 
• Generally manages team members doing similar tasks. May manage exempt and/or nonexempt team members.
• Strong written and verbal communication skills.
• Adaptable to change, high decision quality, professionalism, team work, ability to recognize and reward team members, ability to hire, develop and retain talent, ability to effectively deal with employee relations issues, demonstrates leadership and self assuredness.
• High level of "self starting" thinking required for analysis, evaluation, creating, reasoning, and drawing conclusions/solutions; HIGH complexity of mental process to achieve in the role in order to come to solutions.
• Able to maintain confidentiality of sensitive information.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!