As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

The Accounts Receivable Billing Specialist plays a key role in accurate, timely customer billing and accounts receivable processing at Ciena. The role works across internal departments, customers, and applicable local accounting firms to align invoices with purchase orders, shipping activity, contracts, payment terms, and local billing requirements. Accuracy in invoice-to-shipment reconciliation, accounts receivable records, and billing issue resolution is central to the position.

How you will make an impact:

• Process daily customer invoices using customer purchase orders, shipping reports, receivable reports, and contracts.
• Review customer contract requirements for billing and payment terms and ensure invoices meet stated requirements.
• Investigate account discrepancies using information from sales, trade promotions, customer service departments, and customers.
• Coordinate with customers, sales teams, and local accounting firms to ensure invoices meet local government requirements.
• Maintain accurate and complete accounts receivable records while meeting billing and invoicing deadlines.
• Resolve escalated accounts receivable issues and collections by reviewing payment plans, payment history, and credit lines and coordinating with the collections department.
• Document new or updated accounts receivable processes, maintain SOX compliance, summarise receivables and related reports, protect confidential information, and perform relevant tasks and projects assigned by management.

The must haves:

• Education: BCOM, BCOM (H), Postgraduate from a reputed college.
• Experience: 2-4 years of relevant industry experience.
• Previous experience in accounts receivable analysis, reporting and billing, issue resolution, and cash collection for US/Canada/EMEA/CALA/APAC regions.
• Communication, both verbal and written.
• Planning and organising.
• Decision making and problem solving.
• Ability to be self-directed, demonstrate initiative and organisational skills, work in a fast-paced and demanding environment, handle multiple demands with urgency, drive and energy, and relate to all levels of the company.

Nice to haves:

• Microsoft Excel skills.
• Accounting knowledge and experience with Oracle R12 and Excel.
  

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.