We’re on a mission to make banking 10x better.

At 10x Banking ("ten-ex banking") we’re transforming the financial industry with our cloud-native core banking platform. 10x's platform powers global banks and financial institutions including Chase UK, Old Mutual and Westpac.

We offer a diverse, global community that thrives on innovation and collaboration. Tackling exciting challenges with the utmost integrity, we aim to make a positive impact through our work for our clients, their customers and the communities we work in.

Be part of something bigger – join us and transform and industry.

About the role

The Account Manager is responsible for the end-to-end commercial and relationship management of one or more of 10x's banking clients. Acting as the primary interface between 10x and assigned client organisations, you will be accountable for building strong executive relationships, tracking contractual commitments, and aligning 10x's capabilities and delivery plans to client objectives.

You will work closely with senior stakeholders within client organisations and across 10x to drive successful client outcomes, manage commercial discussions and ensure risks, issues and dependencies are effectively identified and managed.

You will act as the voice of the client within 10x, bringing together teams across Product, Engineering, Delivery, Commercial and Executive Leadership to ensure clients realise maximum value from the 10x platform.

About you

You are collaborative, commercially minded and self-motivated, with experience managing enterprise customer accounts within a SaaS, technology, consulting or financial services environment.

You have a proven track record of owning client relationships, managing large commercial agreements and balancing customer needs with business objectives. You understand the challenges faced by banks and can translate client requirements into commercially sound and operationally achievable outcomes.

You are an excellent communicator who is comfortable engaging with stakeholders at all levels, from delivery teams through to executive leadership. You thrive in fast-paced environments, are naturally inquisitive, and bring strong judgement, attention to detail and problem-solving skills.

Key responsibilities

• Experience or ability to own strategic relationships with one or more of 10x's banking clients, acting as the primary point of commercial engagement.
• Experience or ability to build trusted relationships with client executives and key stakeholders, ensuring a strong understanding of their priorities, challenges and strategic objectives.
• Manage commercial aspects of client contracts, including negotiations, renewals, contractual changes and the delivery of agreed commercial outcomes.
• Work closely with Client Delivery Managers and internal stakeholders to ensure client commitments are delivered successfully and in line with agreed plans.
• Support Client Delivery Managers in identifying, managing and escalating risks, issues and dependencies that may impact client outcomes.
• Oversee changes to client roadmaps, ensuring appropriate governance, stakeholder alignment and communication across all affected teams.
• Facilitate discussions between clients and internal stakeholders to resolve challenges, make informed decisions and maintain delivery momentum.
• Provide clear visibility of client priorities, risks and opportunities to senior leadership, including members of the Executive Committee.
• Support the ongoing development of client engagement standards, governance processes and best practices across 10x.

Requirements

Ideally you will have...

• Experience managing strategic enterprise client accounts within a SaaS, technology, consulting or financial services environment.
• Experience owning complex customer relationships and influencing stakeholders across both client and internal organisations.
• Strong commercial acumen, including experience working with high-value contracts, negotiations and account governance.
• The ability to understand and discuss complex technology products with both technical and non-technical audiences.
• Experience working with banking clients, or a strong understanding of banking technology, core banking platforms and industry trends.
• Excellent verbal and written communication skills, with the ability to build credibility at all organisational levels.
• Experience facilitating meetings, governance forums and commercial discussions that drive clear outcomes and decisions.
• Experience developing and maintaining plans, tracking dependencies and coordinating activities across multiple workstreams.
• Experience working within agile technology environments and collaborating with product and delivery teams.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Experience using SharePoint, OneDrive or similar collaboration and document management tools.

Benefits

At 10x Banking, we believe in empowering you to get the job done! Our benefits are here to support you be the best you can be.

• 25 days of holiday in addition to Bank/Public Holidays (with the option to swap some public holidays for alternative dates such as Diwali or Eid)
• 1 day off on or around your birthday
• 4 wellbeing days (1 additional paid day off per quarter, aimed at supporting you to maintain your personal wellbeing)
• Remote enabled working: scroll down to see the office requirements for this role
• Enhanced parental policies, including time off for fertility treatment
• Regular social gatherings and affinity groups
• Work from anywhere outside your typical working location – up to 4 weeks a year
 
• Career progression and learning pathways
• 1 paid volunteering day a year
• Sabbatical leave 
• Options pool
• Private health insurance, with the option to add your family
• Pension scheme
• Enhanced company sick pay 
• Life Assurance 
• Income Protection 
• Subscription to Headspace wellbeing app 
• Flexible benefits via salary sacrifice
  
  

More about 10x

We are driven by the belief that whatever we do as a business has to be done in the right way. Our three core values of: Transformation, Integrity and Impact support this. 

Discover what life is like at 10x over on Instagram and find out what the company is up to on LinkedIn.

10x Ways of Working

We recognise that a better work/life balance can improve people’s motivation, performance and overall wellbeing. That’s why if there’s scope in the working day, we have flexibility around our core hours to do the things that matter to you.

We also know some work is done better at home and some is done better in the office, and that a one-size-fits-all approach doesn’t enable high performance. That’s why 10x is a remote-enabled organisation and supports agile working. This role has an office attendance requirement of approx. 1 day per week, in agreement with your line manager.

Additionally, everyone comes together at our quarterly 10x Together Days to collaborate, align on strategy, and socialise. As all employees are employed on London-based contracts, commuting costs to the office are covered by employees and not by 10x.

Equal opportunities for all

At 10x, we are passionate about our people and are committed to fostering a more diverse and inclusive culture. We are building a community where every 10xer can bring their authentic self to work and feel empowered to reach their full potential. Our many employee networks help amplify this vision.  

Alongside assessing technical capabilities to do the role, our assessment process will identify what you can uniquely bring to our 10x teams, and the potential you have to thrive here (learn more about our approach to assessment). Common to every role that 10xers perform, are 3 core competencies that we look for in our future 10xers – Business Impact, Change Driver & Delivery Excellence.

We are committed to ensuring all job applicants are treated equally and fairly and encourage applicants of all ethnicities, race, religion, sex, sexual orientation, gender identity, family or parental status, age, neurodiversity or disability status. 

Accommodations

We recognise not everyone is the same. In fact, we embrace difference. If you require any form of accommodation during the interview process, please tell us so we can make arrangements to support. Any information that you provide will be recorded and maintained confidentially.

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