Sobre este puesto de Account Management Director en Bosta
Job Responsibilities:
Keep and grow existing merchants
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Own revenue retention for existing merchants against the monthly plan.
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Spot merchants at risk of leaving and act before they stop shipping.
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Grow revenue from existing merchants through more parcels and more value-added services.
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Set the right way to serve each merchant segment, from key and strategic accounts to startups.
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Lead the heads, managers and team leaders who run each team.
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Build the account management career path across three levels: account manager, senior account manager and key account manager.
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Set clear monthly targets for account managers and run their incentive scheme.
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Hire, coach and keep strong people, and manage performance.
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Keep each team at a size that its leaders can manage well.
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Assign merchants to account managers and keep each portfolio balanced in size and value.
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Make sure every merchant who qualifies for an account manager has one.
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Review portfolios often and move merchants between teams when their needs change.
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Track retention, merchant churn and value-added services every week and every month, and explain any gap to plan.
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Build the yearly plan for existing merchants and the team budget with Finance and HR.
Lead and develop the team
Manage merchant portfolios
Plan and report
Job Qualifications
Must have
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10 or more years in B2B account management, customer success or key account management, ideally in logistics, e-commerce or payments.
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5 or more years leading managers and large teams.
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A track record of raising revenue retention and lowering churn.
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Strong with data: sets targets, reads dashboards and finds the cause when results drop.
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Experience setting targets and incentive schemes for account managers.
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Fluent Arabic and English.
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Experience selling value-added services to existing B2B customers.
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Experience in a fast-growing company.
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A university degree in business or a related field.
