Thematic is a customer intelligence platform that helps enterprise CX, Voice of Customer and Customer Insights teams turn fragmented customer feedback into reliable, actionable insights.

By unifying surveys, tickets, calls, reviews and social data into a single, traceable source of customer truth, we enable organizations to confidently understand and act on customer signals. This grounded layer powers dashboards, teams and AI agents, delivering measurable outcomes such as faster time to insight, significant NPS improvements, reduced call volumes and strong ROI.

We integrate with existing CX stacks like Medallia and Qualtrics, data warehouses like Snowflake and BigQuery, and AI assistants like Copilot, Gemini and Claude.

Thematic powers CX programs at companies such as DoorDash, Woolworths and Mitsubishi. We are a team of around 20 people, profitable, and selling to enterprises across the US, Australia, New Zealand and Asia.

The role

We are growing our presence in Southeast Asia and adding dedicated coverage for the region. You will own it, reporting directly to our CEO.

It is not a cold start. We already have active enterprise opportunities in Singapore and the region in progress. What we do not yet have is someone here full time to convert them.

Here is how we see the role, although it is just a start. Depending on your success, it can evolve quickly.

• Territory spans the SEA region, with Singapore as your base
• Own a revenue number and build the pipeline to hit it
• Own the full sales cycle, at least initially: prospecting, qualifying, closing
• Create proposals and negotiate pricing
• Some inbound leads and customer referrals exist, but expect to generate most of your own pipeline
• Run local personalized outbound campaigns
• Attend events and work warm intros, qualifying consultatively and building the business case with your buyer
• Build relationships with existing customers and help renew and expand usage
• Bring in our product specialists and data scientists as you need them
• Customers are supported by our customer success team

Requirements

• Based in Singapore with existing right to work here. We cannot sponsor a pass.
• Five or more years closing full cycle B2B SaaS deals as an account executive
• Sold into enterprise accounts through Singapore procurement and security review, and can walk us through one
• Sold a considered, multi-stakeholder product where you built a business case rather than pitched features
• Closed business in at least two SEA markets
• Generated at least half your own pipeline in a recent role
• Comfortable being the first and only person in market, working with a team mostly in New Zealand time, a few hours ahead of Singapore
• Good CRM hygiene. We run on Pipedrive and expect it kept current.
• Able to travel up to 20% within the region
• You use AI in your daily sales work and can show us how
  

Nice to have: experience in CX, Voice of Customer, insights or market research, and experience at a company under 50 people.

How we work

Our values are Transparency, Ambition, Collaboration and Ownership. We are remote, we are direct with each other, and we expect people to run their own patch.

Benefits

Let's be direct about this. Our base is modest compared to a Salesforce or a Qualtrics. We are a 20-person profitable company, not a funded one burning through a round, and we pay from revenue. What we can offer instead is real equity, an uncapped commission scheme with no ceiling, and a territory that is entirely yours.

• Base salary SGD 85K to 95K depending on experience
• Uncapped commission under Thematic's sales commission scheme: 10% of recognized revenue, rising to 12.5% above target and 15% above 125% of target
• Annual target of SGD 500K, prorated in your first year to reflect ramp. On-target earnings of approximately SGD 135K to 145K.
• Multi-year contracts are recognized at full value at signature, so strong deals compound quickly
• Stock options. This is a real allocation, not a token one.
• 20 days paid time off per year
• Work from home allowance of SGD 250 per month
• Employee development programs
• Remote with flexible hours. Work late, work early, it is up to you how you plan your week.
• Annual team retreat in New Zealand.
  

Why take this over a bigger name

• You own Southeast Asia. Not a slice of it, not a named account list handed down to you.
• You report to the CEO. Pricing decisions, deal structure and territory strategy get answered the same day, by the person who can actually decide.
• There is pipeline waiting, including active enterprise opportunities in Singapore and referrals from existing customers.
• We are profitable and have been for years.
• Our customers include DoorDash, Woolworths and Mitsubishi, so you are not selling an unproven product.
  

How to apply

Applicants must have valid work authorization in Singapore.

Apply through Workable and include the following two answers.

1. In a few sentences: how would you approach opening a market where we have early enterprise pipeline but no local presence yet?
2. In up to five sentences: describe one thing you have automated or built with AI in your own sales work. Name the tool, what it does, roughly how often you use it, and what it replaced. Generic answers will not progress.