Candidate must relocate or live in the listed Territory

Position will sit on the West Coast

Meet the Team

The Cisco Customer Experience (CX) and Services team is at the forefront of digital transformation, acting as the strategic engine that empowers our customers to achieve their most ambitious business outcomes. We are a high-performing, collaborative group of strategists and specialists who bridge the gap between complex technology solutions and tangible customer value. By fostering deep partnerships and leveraging data-driven insights, we ensure our customers not only succeed in their current initiatives but are prepared for the future of their industry.

Your Impact

As the Chief Customer Outcomes and Services Strategist, you will serve as a pivotal leader, driving the lifecycle of high-value services deals from discovery to closure. This role is inherently exciting because it sits at the intersection of sales strategy, customer success, and technical innovation, allowing you to shape how our most important customers derive long-term value from Cisco solutions. You will be responsible for orchestrating cross-functional teams to create tailored service solutions, influence key economic buyers, and drive sustainable growth across the recurring revenue business.

• Lead complex, high-value deals and negotiate service terms that align with customer strategic objectives.
• Oversee accounts within a large or strategically significant region to drive long-term service partnerships and customer satisfaction.
• Engage executive buyers by connecting technical needs to business implications, effectively recasting decision criteria around measurable outcomes.
• Utilize advanced data analysis to uncover new opportunities, identify service gaps, and optimize sales forecasting for weekly, monthly, and quarterly commitments.
• Drive cross-functional collaboration with Account Teams, CX Product Management, and Global Services to execute account planning and lifecycle selling initiatives.

Minimum Qualifications

• Minimum of 4+ years of experience managing complex sales cycles ranging from 6 to 18 months.
• Demonstrated experience in managing and closing deals valued between 1M+.
• Proven track record in service strategy, including renewals, upsell, and cross-sell initiatives.
• Experience conducting data analysis to inform sales forecasting and identify
• market opportunities.

Preferred Qualifications

• Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years, or PhD plus 1 year.
• Expertise in Cisco services portfolios, architectures, and the competitive landscape for premium technical services.
• Strong executive presence with the ability to influence account managers, specialists, and external channel partners.
• Expertise in strategic account planning and driving adoption-based service models.
• Exceptional communication and negotiation skills, with a focus on building and sustaining long-term executive-level relationships.

THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN AUSTRIA, BELGIUM, FRANCE, GERMANY & NETHERLANDS t

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.