Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you be doing?

• Investigate and provide resolution to GSA issues, log all inquiries and summaries of issue and resolution.
• Proactively identify areas of opportunity for GSA by monitoring trends, data, etc.
• Manage the GSA relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards
• Take ultimate ownership of the GSA relationships, understanding their strategic priorities and how our fleet services impact their organization.
• Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.
• Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.
• Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.
• Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.
• Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.
• Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.
• Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal subject matter experts (SMEs) as deemed required.
• Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly.
• Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives.
• manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.
• Occasionally travel to client sites or industry events as required to support client relationships and business objectives.
• Perform all other duties and special projects as assigned

What are we looking for?

• Bachelor’s degree in Business Administration, Communications, or equivalent work experience required
• Prior experience in fleet management and supply chain management preferred but not required
• Additional education, certifications, or experience are favorable
• Proficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skills
• Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred
• Relevant Work Experience:
• 2+ years Account Management or Vehicle Supply Chain experience required.
• Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and security
• Proficiency in a technical or functional area; knowledge of work processes and tools generally pertains to the candidate's own area of responsibility or department
• Order Processing and Management
• Process orders for fleet management services, ensuring accuracy and completeness of information, and coordinating with relevant departments to fulfill client requests efficiently.
• Prepare detailed proposals or quotes outlining the recommended services, pricing structure, terms, and conditions
• Oversee the execution of contracts or agreements related to new orders, ensuring compliance with company policies and procedures
• Communicate with the client to confirm the order details, provide updates on the order processing status, and address any additional requirements or inquiries
• Coordinate with internal billing department to generate accurate invoices for the services rendered to the client
• Monitor invoice payment status and follows up with the client as needed to ensure timely payment and resolution of any billing discrepancies

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications, skills, or experience

• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.