Department/Unit:

Work Shift:

Salary Range:

Essential Duties and Responsibilities:

Operational & Leadership Support

• Provide direct administrative support to leadership, including calendar management, meeting coordination, and preparation of materials.

• Develop agendas, document meeting minutes, and track follow-ups for leadership, operational, and academic meetings.

• Assist with project coordination related to access optimization, scheduling initiatives, and practice transformation.

• Prepare reports, dashboards, and presentations for leadership review.

Program & Project Management

• Support implementation and ongoing coordination of academic and operational initiatives (e.g., schedule optimization, access improvement, care model changes).

• Monitor timelines, deliverables, and key milestones across multiple projects.

• Collaborate with project managers, nursing leadership, and practice leadership to ensure execution of initiatives.

Data & Reporting

• Collect, analyze, and maintain data related to programs, clinic utilization, and operational performance.

• Generate routine and ad hoc reports (e.g., access metrics, productivity, session utilization).

• Assist in identifying trends and opportunities for improvement in both educational and operational domains.

Communication & Stakeholder Engagement

• Act as a central point of communication across departments for academic and operational coordination.

• Draft and distribute communications on behalf of leadership (e.g., updates, program changes, scheduling adjustments).

• Facilitate coordination between faculty, nursing, administrative teams, and learners.

Compliance & Documentation

• Ensure compliance with institutional, regulatory, and accreditation requirements (e.g., ACGME, DNV as applicable).

• Maintain accurate records of academic activities, attendance, and required documentation.

• Support preparation for audits, reviews, and accreditation processes.

Qualifications:

Education:

• Associate’s degree required (Healthcare Administration, Business, Education, or related field preferred)

Experience::

• 3–5 years of experience in healthcare administration, academic coordination, or clinical operations required

Skills & Competencies:

• Strong organizational and project coordination skills

• Ability to manage multiple priorities and deadlines with high attention to detail

• Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with Epic preferred

• Data tracking and reporting experience

• Excellent written and verbal communication skills

• Ability to work independently and exercise sound judgment

• Strong interpersonal skills with the ability to collaborate across all levels of the organization

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.