WHY JOIN OUR TEAM:

• $40 - $50 per hour
• Job Stability
• Respectful Workplace
• Safety is our top priority
• Company Paid Benefits:
• Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment!
• Optional Buy-Up Plan
• Heath Spending Account (HSA)
• Employee Assistance Program (EAP)
• Disability Insurance
• Personal Protective Equipment (PPE)
• Paid STAT Holidays
• Voluntary Overtime
• Boot Allowance
• On the job skill and development training
• Ability to advance your career with a growing company
• Onsite Parking

POSITION SUMMARY

As a Field Service Technician, you will be an onsite mobile technician, traveling within the Greater Toronto Area (GTA) under the guidance of the Regional Product Support Manager to troubleshoot and repair equipment, perform retrofits and campaigns, and efficiently manage all computer-based reporting and job logistics, with the goal of exceeding customer expectations while supporting broader company objectives.

WHAT YOU WILL DO:

• Provide on-site technical and mechanical support at any location for customers and MCI/NF.
• Assemble, organize, and maintain all required company reports.
• Communicate openly and professionally with internal and external customers, management, and co-workers.
• Investigate, identify, and report product issues, including those related to supplier components.
• Assist with controlled testing of components and installations as directed by Management, Service Engineering.
• Training will be provided to stay current with vehicle systems to deliver top-level OEM support for all coach and vendor components.
• Identify and suggest improvements to technical bulletins, maintenance materials, and other technical publications.
• Resolve customer problems or complaints efficiently and in a timely manner to support both customer and company interests.
• Perform special assignments as required.
• Other duties as assigned

WHAT YOU NEED TO BE SUCCESSFUL:

• 310T Certified Required
• Transit/Coach Experience Preferred (Willing to train)
• Minimum of 5 years of experience as a 310T Technician
• Demonstrated strong problem-solving skills with technical and diagnostic challenges
• Experienced with Programmable Logic Controllers (PLC) systems and troubleshooting
• Skilled in Microsoft Office applications, including Excel, Word, and Outlook
• Experienced using industry-standard diagnostic software such as Cummins Insite, Allison DOC, and Wabco Toolbox
• Must be able to travel to the United States for training

Vacancy Status - We are currently recruiting to fill this open position

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do. NFI Group | We Move People - YouTube

 Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

AI Assisted tools may be used in parts of the screening or selection process.

MCI is an equal opportunity employer.  We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.