Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

PRIMARY RESPONSIBILITY

General office duties by performing the following: Other duties may be assigned.

ESSENTIAL DUTIES AND DAILY TASKS

• Answer telephone and convey messages or redirects calls to appropriate colleagues.
• Respond to customer requests and inquiries; communicate customer requests to the intended department.  
• Process and maintain files daily; Sort and distribute incoming mail.
• Communicate outstanding A/R balances to specific customers.
• Daily communication to customers about shipped orders.
• Respond and field any customer inquiries.
• Assist in part creation, pricing, and setup.
• Understand facility purchases and assist with purchase orders.
• Schedule freight transportation for product distribution.
• Evaluate customer credit requests due to damaged product, and accurately record decisions in Smartsheet with the associated RGA.
• Work with CPG by coordinating orders outside of Oracle.
• Uphold Clayton Core values: Open Doors, Be a home, Drive Change, Do Good, and Earn trust.

COMPETENCIES

• Problem Solving - Identifies and resolves problems in a timely manner.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions completes tasks on time.
• Utilize office appliances such as photocopier, printers etc. and computers for word processing, excel spreadsheet creation etc.
• Communication – Communicates clearly and effectively with co-workers.
• Organization- Prioritizes, uses time efficiently.
• Experience with Oracle ERP is advantageous.

MINIMUM REQUIREMENTS

• Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training
• Language Skills: Ability to read and comprehend instruction.
• Mathematical Skills: Basic math skills required.
• Computer Skills: To perform this job successfully, an individual should be able to work in a computerized environment and have basic knowledge of Microsoft Word and Excel.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018