The Intern gains experience and an overall feel for the company and the financial services industry by attending meetings, delivering presentations, exploring business-specific tasks, and working closely with cross-functional groups to better understand the organization. Over the 10-week summer internship program, this job participates in a robust training and onboarding program followed by an ongoing speaker series, lunch-and-learns, and cohort engagement activities. The Digital & Client Experience (D&CX) team is a diverse area within TIAA that solves real business problems. D&CX’s purpose and objective is to delight clients by transforming TIAA’s culture and practices around client centricity, creating confidence and simplicity in our end-to-end experiences.   

Key Responsibilities and Duties

Summer Interns will work on an exciting mix of strategically-aligned challenging assignments and projects that help drive the achievement of the organization's strategy and mission. Managers and colleagues will work side by side with summer interns to ensure development and learning. Candidates can expect to gain an understanding of TIAA and the Financial Services industry and will be involved in creating resolutions for complex problems and/or transactions where business expertise is required.   Other intern responsibilities may include:

• Performs clerical duties such as taking memos, organizing documents, maintaining files, photocopying, faxing, etc. as needed
• Assists in preparing information and research materials, including Powerpoint presentations.
• Takes notes during meetings and provides to team members.
• Researches and gathers documentation as directed by colleagues.
• Attends company functions, including trainings programs, speaker series, lunch-and-learns and social networking events that provide opportunities for career growth and personal development.
• Shadows multiple office jobs and trains in a variety of tasks.
• Gains experience and an overall feel for the company and the financial services industry

Educational Requirements

• High School Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
2IC

D&CX interns will have an opportunity to join one of the following teams:  

• Experience Design: Designs end-to-end digital client experiences that unlock innovation and delight our clients. Interns may contribute to research, interaction and visual design, prototyping, AI experiences, and design systems work.
• CX Strategy & Transformation: Builds cross-enterprise, client-obsessed culture that enables client-centric behaviors. The intern will support the team through leveraging voice of customer, experimentation, and closing the loop with clients, and will facilitate cross-functional practices that connect the dots for all associates to work as "One TIAA."AI,  

Preferred Skills:  

• Preferred majors: Human-Computer Interaction (HCI), Interaction Design, UX/UX Design, or Graphic/Visual Design, Product Management, Business, Economics, or Information Systems, Human Factors, Cognitive Science, or Psychology, Data Analytics, Data Science, Statistics, or Business Intelligence, Communications, Marketing, or a related client-experience field 

Preferred technical skills

• AI tools and their application to design, research, product, or client-experience work

• Human-Computer Interaction (HCI), Interaction Design, UX/UX Design, Industrial Design, or Graphic/Visual Design

• Product Management, Business, Economics, or Information Systems 

• Human Factors, Cognitive Science, or Psychology 

• Data Analytics, Data Science, Statistics, or Business Intelligence 

• Communications, Marketing, or a related client-experience field 

• Interest in the fields of design, technology, client experience, customer research, product strategy / management, data analytics / enablement, reporting and business intelligence solutions.  

• Passion for client experience and client insights.  

• Experimentation and innovation mindset with a bias for action.  

• Desire to continuously learn.  
• Strong problem-solving/analytical skills/critical thinking.   

• Ability to analyze data to identify trends.  

• Strong organizational skills with the ability to manage multiple tasks simultaneously to deliver on commitments.   

• Willingness to embrace change and collaborate to foster team success.  

• Strong verbal and written communication skills.  

• Knowledge of Microsoft Office products (PowerPoint, Word, Excel and Outlook).  

Additional Requirements 

• Current enrolled in a degree-seeking program with expected graduation date between December 2027– June 2029   

• Minimum GPA of 3.0 

• Must have authorization to work in the U.S., and not require current or future work visa sponsorship to retain authorization to work in the U.S. 

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.