What is the opportunity?

This primary purpose of this position is to lead and manage a department with time sensitive, complex and/or highly specialized processes to ensure overall performance meets or exceeds the established industry and company standards for service, innovation and professionalism. Incumbent will provide work direction to Managers and more experienced individual contributors. In addition, this role provides enhanced customer service, process improvements, and complex problem solving within the department. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies on other areas and departments. Incumbent participates in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem solving unique to one or more specialty areas. Incumbent will analyze and resolve escalated issues independently with minimal supervision; seeking assistance from Director as appropriate. This position contains increased elements of risk which are managed through operational reviews and system checks.

What will you do?

• Lead & Manage Operations – Ensure department performance meets standards, align with company values, and serve as decision-maker (70%)
• Maintain Compliance & Efficiency – Monitor regulations and industry trends, oversee controls, design improved processes, and manage budget and metrics
• Build Stakeholder Relationships – Engage clients, internal teams, and vendors; solicit feedback and gain support
• Develop & Coach Team – Provide training, coaching, and performance management; foster teamwork and succession planning (25%)
• Drive Performance – Set clear goals, manage compensation, reinforce RBC behaviors, and support career development
• Lead Change & Initiatives – Champion organizational and cross-functional projects; support employees through transitions (5%)

What do you need to succeed?

Must haves:

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
• 5+ years prior securities, banking, technology industry and/or job specific related experience
• Canadian Securities license (recommended)
• 5+ years demonstrated and sound experience leading and managing a team

Nice-to-have:

• Leadership & People Skills – Ability to build, direct, and develop high-performing teams; attract and retain talent
• Business Acumen – Advanced knowledge of business lines, strategy, and technology; strong analytical and problem-solving skills
• Change Management – Proven ability to lead change, manage shifting priorities, and thrive in complex, fast-paced environments
• Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities. 
• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.