Primary Responsibilities 

• Assist clinicians with patient examinations and treatments under physician direction. 

• Provide front and/or back office clinical support in accordance with Care Center or Medical Group Practice protocols. 

• Greet patients in a friendly, service-oriented manner and facilitate a positive patient experience. 

• Manage patient check-in by ensuring charts are prepared, medical records are available, patient information is current, and required paperwork is complete. 

• Interview patients, obtain and document vital signs, and record the reason for visit. 

• Explain procedures, perform treatments, and administer prescribed medications as directed. 

• Support patient check-out by scheduling follow-up appointments, collecting co-payments when applicable, and ensuring documentation is complete. 

• Schedule, confirm, and manage patient appointments. 

• Reconcile co-payments at the end of each day in accordance with clinic procedures. 

Key Competencies 

Clinical Excellence & Patient Care 

• Ability to support clinicians during examinations and treatments under physician direction. 

• Knowledge of clinical procedures, vital sign measurement, medication administration, and basic treatments. 

• Commitment to patient safety, quality care, and clinical best practices. 

Service Orientation 

• Demonstrates a friendly, respectful, and patient-centered approach in all interactions. 

• Creates a welcoming environment that supports patient comfort and trust. 

• Responds effectively to patient needs, questions, and concerns. 

Attention to Detail 

• Accurately documents patient information, vitals, and visit details. 

• Ensures medical records, charts, and required paperwork are complete and current. 

• Maintains accuracy in co-payment collection and daily reconciliation. 

Communication & Interpersonal Skills 

• Communicates clearly and professionally with patients, providers, and care team members. 

• Explains procedures and instructions in a way patients can easily understand. 

• Demonstrates cultural sensitivity and professionalism in diverse patient interactions. 

Efficiency & Workflow Management 

• Effectively manages patient flow, scheduling, and appointment confirmations. 

• Balances front- and back-office responsibilities in a fast-paced clinical environment. 

• Follows established protocols and workflows to support smooth clinic operations. 

Professionalism & Confidentiality 

• Maintains patient privacy and confidentiality in compliance with HIPAA and organizational standards. 

• Demonstrates reliability, accountability, and ethical behavior. 

• Adheres to organizational policies, procedures, and regulatory requirements. 

Minimum Qualifications 

• High School Diploma or equivalent required. 

• Minimum of two (2) years of related experience, or an equivalent combination of education and experience. 

• Current and valid Medical Assistant certificate / certification from an accredited training program required. 

• Bilingual (English/Spanish) skills may be required, depending on location or patient population. 

• Active Basic Life Support (BLS) certification may be required.  

• Satisfactory completion of a Tuberculosis test is required.