About this Logistics Operations Manager - Jumia (Full Time) role at Jumia
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
What you will do?
- Lead Logistics Operations: Oversee daily inbound and outbound logistics routines, ensuring seamless transport execution, freight management, and timely deliveries across all distribution channels.
- Optimize Logistics & Distribution Workflows: Streamline route planning, carrier allocation, and transportation handovers to maximize operational efficiency and reduce transit times.
- Resolve Operational Inquiries & Bottlenecks: Investigate and resolve complex transport delays, carrier exceptions, and logistics bottlenecks by collaborating closely with internal teams (Warehouse Operations, Procurement, Inventory Control, Tech) and external partners.
- Maintain Performance Metrics: Meet and exceed team Key Performance Indicators (KPIs), focusing on on-time delivery (OTD), freight cost optimization, carrier SLA compliance, and overall logistics productivity.
- Drive Process Improvement: Identify recurring supply chain bottlenecks and propose actionable improvements to optimize Logistics Management Systems (LMS/TMS) and transport operational efficiency.
- Data Integrity & Systems Documentation: Ensure precise tracking of shipments, transport costs, vendor invoices, and delivery statuses within our ERP and TMS platforms.
What we are looking for?
- Logistics & Operational Mindset: Proven experience in logistics management, transportation operations, fleet management, or supply chain leadership (experience in multi-site or high-volume logistics environments is a major plus).
- Excellent Communication: Outstanding verbal and written communication skills, with the ability to coordinate effectively across carrier partners, logistics teams, and cross-functional departments.
- Problem-Solving Prowess: A resourceful and analytical thinker who excels at analyzing transit flows, cost structures, and network bottlenecks to root-cause and resolve logistics disruptions.
- Tech-Savvy Skillset: Comfort navigating Transportation Management Systems (TMS), Enterprise Resource Planning (ERP) tools, route optimization software, and MS Office Suite (especially Excel).
- Agility & Adaptability: Ability to prioritize dynamic transport schedules, manage high-volume supply chain peaks, and thrive in a fast-paced operational environment.
- Team Spirit & Leadership: A collaborative attitude with a proven ability to motivate, lead, and support a high-performing logistics operations team.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
