Develop and lead Thorlabs' India Sales Operations organization by establishing scalable processes, driving operational excellence, and enabling sustainable business growth. Serve as the key link between the local market and the EMEA matrix organization, ensuring exceptional customer experience, regulatory compliance, and effective execution of regional commercial objectives.

Key Responsibilities

• Lead and further develop Thorlabs' India sales operations function, ensuring alignment with regional growth objectives, operational priorities, and the overall commercial strategy of the EMEA organization.
• Manage, coach, and develop Customer Service and Sales Engineering teams, fostering a high-performance culture focused on customer satisfaction, operational excellence, and continuous improvement.
• Drive the effective execution of lead management, quotation processes, order fulfillment, and customer engagement activities to support revenue growth and a seamless customer experience.
• Act as the key interface between the India office and international stakeholders, ensuring effective collaboration with Sales, Marketing, Finance, Logistics, IT, and Customer Operations teams.
• Build and maintain strong relationships with strategic customers, local vendors, service providers, and external business partners while supporting commercial activities and customer retention initiatives.
• Ensure compliance with local regulatory requirements, company policies, contractual obligations, and commercial processes, while safeguarding operational integrity and business continuity.
• Identify, lead, and implement process optimization and automation initiatives to improve productivity, scalability, service quality, and overall operational efficiency across the organization.
• Provide management with accurate operational reporting, performance analysis, business insights, and recommendations to support decision-making, resource planning, and sustainable business growth.

Requirements

• Bachelor's or Master's degree in Business Administration, Engineering, Physics, Supply Chain Management, or a related discipline.
• Minimum 5 years of leadership experience within Sales Operations, Commercial Operations, Customer Service, Technical Sales Support, or a comparable business environment.
• Demonstrated success in leading, mentoring, and developing customer-facing teams within a fast-paced and growth-oriented organization.
• Strong understanding of sales processes, order management, customer lifecycle management, and operational performance metrics.
• Proven ability to collaborate effectively within an international matrix organization and manage relationships with diverse stakeholders across functions and regions.
• Experience driving process improvement, change management, and operational excellence initiatives with measurable business impact.
• Excellent analytical, communication, presentation, and problem-solving skills, with the ability to translate business requirements into actionable solutions.
• Fluent in English and Hindi, with strong interpersonal skills and the ability to engage effectively with customers, partners, and senior leadership.

Benefits

• Be part of the foundation of our growing India organization
• Help shape processes, customer relationships, and market strategy
• Work with leading scientists, engineers, and technology companies
• Join a global leader in photonics and optical solutions
• Take ownership of a highly visible and impactful role
• Collaborate with international teams across multiple regions
• Develop your technical and commercial expertise
• Grow with the business as we expand in India