About this Network Manager - Jumia (Full Time) role at Jumia
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
The Network Manager is responsible for the simultaneous coordination and operational oversight of the Sorting Center, Reverse Logistics, and Transport operations within Jumia Supply Chain. Reporting directly to the Head of Logistics, this role manages stock movements, optimizes outbound transport costs, tracks queues, and leads logistics teams to ensure efficient parcel dispatch and end-to-end SLA compliance.
What you will be doing:
- Multi-Unit Operational Oversight: Supervise daily operations across the Sorting Center, Reverse Logistics, and Transport, ensuring outgoing parcels follow FIFO processes to improve customer delivery timelines.
- Network & Queue Management: Track operational backlogs, monitor quality standards, and coordinate delivery capacity and frequency with dispatch agents and 3PL partners.
- Cost & Route Optimization: Optimize outbound item flows and shipping routes to reduce overall transport cost per package shipped.
- Workforce & Team Leadership: Directly lead and train Sorting Center and Transportation Managers, oversee teams, handle administrative management, and ensure site security monitoring.
- Process Improvement & Projects: Implement continuous improvement projects, roll out scalable operational processes, and build dashboards to monitor key network performance metrics.
- Field Alignment & Travel: Conduct field activities, carry out regional travel to logistics nodes, and collaborate with internal departments (HSE, Security, Facilities) and external partners.
What we are looking for:
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Education: Bachelor’s degree from an accredited university in Engineering, Operations, Supply Chain Management, or a related field.
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Professional Experience: Minimum 5 years of progressive experience in logistics, manufacturing, production, or distribution environments.
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Core Competencies: Proven ability to manage large and remote operational teams, strong project management skills, and excellent interpersonal/diplomatic capabilities.
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Technical Skills: High analytical ability with proficiency in Microsoft Office (Excel, PowerPoint, Word) and Google Workspace (Sheets, Docs, Drive).
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Attributes: A highly structured, methodical, and results-oriented mindset with the flexibility to adapt to changing processes and operational needs.
Deadline for applications: 30-09-2026
Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential managers
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We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
