About this House Attendant role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.Position Summary
The Housekeeping Attendant is responsible for maintaining guest rooms, public areas, and back-of-house spaces in a clean, sanitary, and welcoming condition. This role plays a critical part in ensuring a positive guest experience by delivering high standards of cleanliness, presentation, and service.
Key Responsibilities
Guest Room Cleaning
- Clean and service assigned guest rooms in accordance with company standards.
- Make beds and replace linens, towels, and guest amenities.
- Vacuum, sweep, mop, and dust guest rooms and corridors.
- Clean bathrooms, fixtures, mirrors, and other facilities thoroughly.
- Report maintenance issues, damages, and safety hazards promptly.
Public Area Maintenance
- Maintain cleanliness of public spaces, including lobbies, hallways, elevators, restrooms, and staff areas.
- Ensure all areas are neat, organized, and presentable at all times.
- Replenish supplies and amenities in public areas as required.
Guest Service
- Respond courteously and professionally to guest requests.
- Support guest satisfaction by addressing housekeeping-related concerns promptly.
- Respect guest privacy and confidentiality at all times.
Health, Safety, and Compliance
- Follow company policies, hygiene standards, and safety procedures.
- Properly use cleaning chemicals, equipment, and supplies.
- Adhere to workplace health and safety regulations.
- Report accidents, incidents, or lost-and-found items according to established procedures.
Qualifications
- High school diploma or equivalent preferred.
- Previous housekeeping, cleaning, hospitality, or customer service experience preferred.
- Ability to work independently and as part of a team.
- Good attention to detail and commitment to quality.
- Basic communication skills in English (additional languages are an asset).
Skills and Competencies
- Strong attention to cleanliness and detail.
- Time management and organizational skills.
- Customer service mindset.
- Physical stamina and ability to perform repetitive tasks.
- Reliability, punctuality, and professionalism.
Physical Requirements
- Ability to stand, walk, bend, kneel, and lift up to 15 kg throughout the shift.
- Ability to push housekeeping carts and operate cleaning equipment.
- Capability to work flexible schedules, including weekends, holidays, and shifts.
Reporting Line
Reports to: Housekeeping Supervisor / Housekeeping Manager
