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About this Group Account Director role at Superside

Superside · Hybrid · Toronto

Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes.

 

Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.

What you'll do

  • Own portfolio-level performance across revenue, retention, and delivery quality.
  • Guide account strategy, ensuring alignment with business goals.
  • Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
  • Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
  • Identify and resolve systemic delivery, resourcing, and operational challenges.
  • Act as the escalation point for high-risk client situations and strategic opportunities.
  • Partner with General Managers to provide clear insights on portfolio health and growth.
  • Strengthen executive relationships across key accounts, acting as a trusted advisor.
  • Ensure consistent application of processes, workflows, and best practices across accounts.
  • Drive continuous improvement in how teams deliver, scale, and operate.
  • What you'll need to succeed

    • 12–18+ years of experience in agency, consulting, or client services leadership roles.

    • Proven ownership of portfolio-level revenue, retention, and growth.

    • Experience managing and developing senior account leaders.

    • Strong commercial acumen, including forecasting, deal structuring, and margin management.

    • Ability to operate at both strategic and operational levels across multiple accounts.

    • Strong executive communication skills with experience managing senior stakeholders.

    • Experience identifying and resolving systemic operational challenges.

    • Data-driven mindset with the ability to translate insights into action.

    • Ability to influence cross-functional teams without direct authority.

    • Strong judgment in high-stakes client and business situations.

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