OVERVIEW

Are you passionate about finance and eager to gain hands-on experience in a dynamic, fast-paced environment?

This is a fantastic opportunity to learn from experienced professionals, develop practical skills, and get a real insight into how finance supports a global lifestyle business.

At Ten our goal is simple, to become the most trusted service business in the world. 

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.  

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? 

As Finance Intern, you will own the daily and weekly transaction processing across our travel and lifestyle membership books. The role keeps the ledgers current and the finance mailboxes clear, so that reconciliation and balance sheet review can be completed to the close calendar.

You will not be aligned to a single book, which broadens your exposure and provides documented cover on either side at month-end. You will be trained, supervised and reviewed day to day by a senior accountant, with matters of judgement referred upwards and agreed with the Member Team Manager where the treatment is not clear-cut.

This is a development position. As tasks become established, you will take on preparation work under review, with progression towards an accountant position within the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Daily Processing:

• Take daily ownership of the member payments, travel and credit card mailboxes: process payments and refunds, resolve routine queries, and escalate items that affect a balance sheet position.
• Post receipts and merchant settlement entries to the accounting system accurately and to the daily cut-off.
• Data entry and routine ledger maintenance across both books.
• Act as a contact point for the business on accounts payable and other internal finance queries.
• Month-End and Reconciliation Support:
• Prepare cash-in-transit documentation at close and provide the supporting detail to the accountant.
• Allocate net-zero entries in the balance sheet weekly so that genuine open items remain visible.
• Maintain centrally referenced trackers and schedules so that the accountant and reviewer work from current data.
• Assist with month-end reports, journal preparation, bank and accounts payable reconciliation, and audit requests.
• Documentation, Cover and Other Responsibilities:
• Prepare and maintain a written process note for each task taken on, so that tasks can be transferred without reliance on an individual.
• Act as named secondary owner for processing tasks across both books and cover them during absence.
• Support the finance systems team with routine queries, and the wider finance team with ad-hoc tasks, reports and projects.

BEHAVIORAL EXPECTATIONS: 

As Finance Intern, you will be expected to role model the behaviors associated with our Ten Standards and our core business values of Member Focused, Trustworthy, and Pioneering. You will be dependable and consistent in delivering routine work to deadline, well organised across two books concurrently, and methodical about documentation, treating written process notes as part of the work. You will be curious about the accounting behind the transactions and keen to develop technically.

We encourage diverse philosophies, cultures and experiences.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Requirements

EDUCATION/EXPERIENCE:  

• Studying towards ACCA or CIMA, or a recent accounting or finance graduate.
• BCom or National Diploma in Accounting or Finance beneficial.
• Consistent accuracy in high-volume transactional work.
• Prior accounts payable, ledger, bookkeeping or bank posting experience advantageous.
• Merchant account processing experience and knowledge of Microsoft Dynamics 365 Business Central advantageous but not essential.

ROLE SPECIFIC COMPETENCIES:

• Working knowledge of Excel, including lookups, filters, sorting and matching ledger data; Power Query knowledge beneficial.
• Clear and professional written English, used daily to resolve queries with colleagues and third parties.
• Able to work to a daily processing cut-off and to flag potential delays in advance.
• Sound judgement about when to escalate a transaction rather than resolve it independently.
• Keen eye for detail and a desire to probe further into data.
• Delivers to tight deadlines, for example month-end close.
• Strong ethical standards and integrity, with a commitment to confidentiality in financial matters.
• Self-motivation, good communication and teamworking skills.
• An interest in automation and building efficient, documented processes

Guidelines for Hybrid/Home Office:

• This role is Cape Town–based and requires candidates to commute to the office at least 2 days per week. Please note this is a non-negotiable requirement.
• A secure home office at your confirmed address, free from background noise or other distractions when working remotely
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. 
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. 
• Employer contributory company Medical Aid: We offer a comprehensive employer-contributory medical aid scheme designed to support the health and well-being of our employees. Through this benefit, the company makes regular contributions towards your medical aid plan, helping to significantly reduce your out-of-pocket medical expenses.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world! 
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! 
• Be part of our global, dynamic, and inclusive Team, with diversity at its core. 
• Genuine career opportunities within a dynamic and international company. 

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. Wepartner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a worldclass member experience, invest in technology, expand contracts 

with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity 

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”