About this Field Service Engineer role at Toyota Tsusho America
We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!
What's In It For You?
Competitive Salary with Bonus Opportunities
Paid Time Off
Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
Flexible Spending and Health Savings Accounts
14 Paid Company Holidays
401(k) with Company Contribution
Educational Tuition Reimbursement
Summary
The Field Service Engineer supports service operations for Toyota Group related companies and distributor partners in the Caribbean and Latin America. This role works with the distributor partners and internal teams to maintain service standards and support operational performance.What You'll Do
- Support Distributor service operations and assist with resolving service-related inquiries and operational issues.
- Monitor distributor service performance metrics and assist in preparing reports to support performance reviews and operational improvements.
- Coordinate and support service meetings, training activities, and regional service events with distributor partners.
- Assist distributors in implementing service programs, safety campaigns, and operational initiatives in alignment with company standards.
- Collaborate with internal teams and distributor partners to support service operations and promote customer satisfaction.
EDUCATION and/or EXPERIENCE
Bachelor’s degree preferred within an Engineering field or business-related field.
Plus 3–6 years of experience within an automotive industry.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
SPECIAL REQUIREMENTS (Licenses, certifications, etc.)
- Experience supporting automotive service operations or distributor networks
- Working knowledge of service reporting systems and operational metrics
- Ability to analyze service data and prepare operational reports
- Experience supporting technical training, meetings, or service initiatives
- Ability to travel up to 50% within the Caribbean and Latin America as required
- Preferred Spanish and/or French speaking
- Automotive Service experience (preferred). Distributor support experience.
COMPUTER SKILLS
Proficient in Word, Excel, PowerPoint, Outlook, and internet search engines.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos in English and Spanish. Must have excellent communication skills and writing ability to communicate with customers, vendors, and sales staff.
Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.
We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.
