About this Facilities Manager role at Mamamoney
Who we are
Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond.
What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save and manage money - on their own terms, at a socially fair price.
Mama HQ is in Cape Town. We’re 159 people strong, representing 19 countries across Africa, Asia, the UK and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better.
Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. “Just be lekker!” means we trust our talented, diverse people to do what’s right and make it happen - simply and with heart.
The role:
We’re moving into something new.
Mama Money is moving into our first company-owned office building, and we’re looking for a Facilities Manager to take ownership of making it a great place to work, and keeping it that way.
This is a hands-on role covering everything from building maintenance, suppliers and security to health & safety, budgets, office projects and the day-to-day experience of our team.
You’ll be the person making sure things work, standards stay high and issues are dealt with quickly and properly. You’ll manage the people and partners who keep the office running, while also looking ahead to what the building and team will need as we grow. The role will play an important part in our move into the new building and will then take full ownership of its ongoing operation and development.
We’re looking for someone practical, proactive and highly organised, someone who notices the details, takes pride in their work and gets things done.
As our Facilities Manager, you will:
Keep the space clean, safe, functional, well maintained and looking great.
Proactively identify and resolve maintenance, operational and safety issues.
Manage cleaning, security, access control, waste, pest control and other building services.
Set up and maintain preventative maintenance schedules.
Manage suppliers & contractors: Own relationships with contractors, suppliers and service providers.
Source and compare quotes, negotiate pricing and manage contracts and service levels.
Set clear expectations and hold suppliers accountable for quality and turnaround times.
Build a reliable network of trusted suppliers and contractors.
Manage fire safety, emergency procedures, drills and incident reporting.
Keep inspections, certificates, servicing and compliance documentation up to date.
Manage workplace security, access and visitor processes.
Manage quotes, purchase orders, invoices and supplier costs.
Track spend against budget and identify opportunities to improve value and efficiency.
Manage office supplies, equipment and workplace procurement.
Coordinate furniture, equipment and office reconfigurations as we grow.
Partner with People & Talent and IT on onboarding, access and workplace requirements.
Manage office projects and coordinate contractors and internal stakeholders through to completion.
Look for practical ways to improve the office experience, efficiency and sustainability.
What we’re looking for:
We’re looking for an absolute operator - someone who takes ownership, spots problems early and follows things through.
You’ll ideally have:
5+ years’ experience in facilities management, office operations, property, hospitality or a similar hands-on environment.
Experience managing suppliers, contractors and service providers.
Good working knowledge of health & safety requirements in South Africa.
Experience managing budgets, quotes, contracts and operational spend.
Strong organisation, attention to detail and follow-through.
A practical, hands-on approach and high standards.
The confidence to manage multiple priorities and solve problems independently.
Strong communication and relationship-building skills.
Experience with office moves, building projects, space planning or property management is advantageous.
Most importantly, you take pride in what you’re responsible for. You notice when something isn't right, you do something about it, and you see it through.
What success looks like:
The building is safe, clean, functional and well maintained.
Issues are identified early and resolved quickly.
Suppliers and contractors deliver to the standards expected.
Facilities spend is well managed and delivers value for money.
Health & safety, security and compliance are consistently up to date.
Office projects are delivered smoothly, on time and within budget.
The office feels cared for and works seamlessly for our team.
The building is well looked after without needing to be told.
Why Mama?
At Mama Money, we build products that help people do more with their money - from sending money home to saving and accessing money in ways that feel safe and simple.
The work we do matters because it helps real people in real ways every day.
We care about making life easier for our customers. We’re not afraid to give things a go, and we take ownership of what we do. We keep learning, support each other and stay focused on what matters most.
If you’re looking for meaningful work, plenty of ownership and the opportunity to help shape a new office from the ground up, Mama Money could be the place for you.
Mama’s values
Making it easier for customers
Give it a go
Just own it
