About this Digital Banking Support Officer-2 role at FirstRand
Job Description
Provide high-quality customer service by responding to client digital channel queries via telephone, email and walk-ins, following established procedures and service standards. Support the team in delivering consistent and professional customer service, contributing to overall business objectives through reliable and courteous client interactions.Are you someone who can
- Deliver exceptional service that exceeds customers' expectations through pro-active, innovative, and appropriate solutions.
- Attend to digital channels’ queries in a timely manner and provides relevant training to achieve sustained utilization of digital channels.
- Educate clients on digital banking channels and services to drive and achieve migration of clients to digital platforms as well as achievement of relevant growth targets.
- Onboard business clients onto online banking enterprise and provide relevant training, filing customer documents timeously and diligently.
- Perform end to end testing on the digital channels platform to ensure the system is functioning optimally.
You will be an ideal candidate if you
- Have a Degree in Computer Science, Information Systems, Information Technology, or equivalent.
- Have a strong technical and customer service acumen.
- Have advanced knowledge of using electronic gadgets.
- Have thorough knowledge of Digital Banking channels is an added advantage.
- Have 1 - 2 years of relevant experience.
You will have access to
- Opportunities to network and collaborate.
- Challenging working environment.
- Opportunities to innovate.
- A culture of sharing.
We can be a match if you are
- Curious & courageous - you’re driven by always wanting to know more and learn more and you’re brave enough to share options.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
21/09/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
