Job Description

Are you someone who has an interest / experience in:

Business Processes:

• Receive and resolve queries via email or telephonically.

• Identify source of queries and investigate reason for query/dispute.

• Provide relevant feedback/solutions timeously.

• Look for opportunities to refine processes and improve workflows across the team. This includes the investigation of disputes or discrepancies.

Client Service:

• Identity and verify client’s KYC information.

• Verify whether entities have been reviewed according to internal policies/standards.

• Provide support to ensure that the client request/query is understood and that the correct documentation or details are selected.

• Proactively engage clients for KYC purposes before due date.

• Ensure deadlines are met according to Service Level Agreements.

• Ensure that client information is verified and documentation pre-populated before forwarding to the client. This includes ensuring that there are quality checks in place to vet documentation for correctness and secure the relevant approvals.

Strategic Alignment:

• Align with the overall business strategy of KYC Operations and Client Groups.

• Participate in strategic planning and periodic updates of relevant internal policies.

• Identify and mitigate operational risks.

Stakeholder Management:

• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, influence and negotiate to achieve mutually beneficial outcomes.

• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholder requirements are delivered.

• Work with Client Groups and Business Units to streamline the gathering of KYC review information and regulatory documentation from clients.

• Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts.

• Act speedily to resolve problems, queries and complaints.

Personal Development:

• Continuously develop skills and knowledge.

• Seek feedback and identify areas for improvement.

• Motivated to ensure the highest standards of quality and productivity are consistently maintained.

In essence, this role requires a highly organized and analytical individual with a strong understanding of KYC regulations, laws and guidelines. Excellent communication, collaboration and problem-solving skills. They must be able to work independently and as part of a team and have the ability to adapt to changing regulatory requirements and industry trends.

You will be an ideal candidate if you:

• Understand regulatory requirements, especially with relation to Anti-Money Laundering/Know-Your-Customer frameworks, policies and procedures.

• Excellent analytical, problem solving, and time management skills.

• Strong Excel and other relevant business software skills.

• Experience in a compliance, AML / KYC client-oriented position.

• Honours Degree or postgraduate qualification in Law, Compliance or related field.

• Minimum 3 years’ experience in a CIB environment.

You will have access to:

• Opportunities to network and collaborate

• Challenging work

• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to

• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

• Love putting our clients at the forefront of what you do

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.