About this Deckhand | Island Connections NT role at Journey Beyond
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Island Connections Northern Territory is your quickest link between Darwin, Mandorah, and the Tiwi Islands. Conducting up to 14 daily return services to Mandorah and operating four times a week to the Tiwi Islands, Island Connections Northern Territory looks after guests on our state-of-the-art, high-speed catamarans.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. The group was formed in 2016 and now includes:
- Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
- Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
- Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About the Role
Bring your energy, practical skills and passion for great service aboard as a Deckhand with Island Connections NT. In this casual position, you'll play a vital role in delivering safe, smooth and memorable journeys for every guest.
This varied, hands-on position combines vessel operations with genuine guest connection. One moment you'll be welcoming passengers and answering questions, then handling lines, preparing gangways, managing stock or helping keep the vessel presentation-ready.
What You'll Be Doing
- Welcome guests, assist with luggage & enquiries, and keep everyone informed about service updates
- Sell ferry tickets, beverages and onboard products while identifying opportunities to up-sell and cross-sell
- Help deliver safe arrivals and departures by handling lines, positioning, and securing gangways & ramps under the Vessel Master’s direction
- Inspect ropes and deck equipment, promptly reporting defects or damage
- Keep the vessel, pontoons and crew areas clean, organised and ready for service
- Maintain onboard stock, rotate products, complete requisitions and stocktakes, minimising waste
- Handle cash, tickets and freight accurately & securely in line with procedures
- Complete logs, checklists, timesheets and operational paperwork accurately and on time
- Support emergency procedures and uphold maritime & workplace safety requirements
Requirements
About You
You’re a dependable, motivated and proactive team player who enjoys helping people and getting involved. You communicate confidently, stay composed when things get busy, and take pride in delivering friendly, professional service.
Safety is always front of mind, and you’re quick to spot and report potential issues. You learn quickly, pay attention to detail, and are happy to balance customer-facing responsibilities with practical deck, cleaning, stock and administration duties. Above all, you’ll bring a positive attitude, professional presentation and genuine enthusiasm for tourism and life on the water.
The successful candidate will have the physical capacity to work on their feet for extended periods and safely lift, move and store stock weighing up to 20 kg. They will hold full working rights in Australia.
Qualifications and Experience
- Elements of Shipboard Safety
- Ochre Card (Working with Children Check), or Interim Statutory Declaration & Police Clearance
- First Aid & CPR (highly regarded)
- 1+ years of customer service & cash-handling experience
- Sound knowledge of the region, vessels and rope handling
- A minimum of 6 months’ sea time (highly regarded)
- Basic computer skills and experience with product rotation and stock control
Ready to take your maritime career in an exciting new direction? If you enjoy working outdoors, thrive in a fast-paced team, and want a role where every day brings something different, this is your chance to come aboard!Bring your energy, initiative, and help create safe, unforgettable journeys for every guest - apply now!
A pre-employment medical and National Police Check may be required as part of this recruitment process.
Applications will be reviewed as they're received.
Benefits
As a Journey Beyond employee, you'll enjoy:
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
