About this Claims Operation & Contact Centre Advisor (HK Region) role at AIA
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Responsible for handling customer inquires via telephone, email, or online platformJob Scope:
- Act as the first point of contact for Hong Kong (HK) customers, handling inquiries via email and live chat.
- Provide accurate information on insurance products, policies, and claims, and resolve customer issues promptly.
- Manage customer cases efficiently, ensuring timely resolution and compliance with company standards and SLA requirements.
- Deliver high-quality customer service and maintain accurate records in the TIPS system.
- Complete assigned tasks, support ad hoc activities, and ensure seamless service delivery.
- Provide cross-support to Claims Operations and other functional teams as required.
- Maintain knowledge of insurance products, customer operations, and industry best practices to support effective service delivery.
Job Requirement:
- Diploma or Bachelor's Degree in any discipline.
- Prior experience in customer service, policy administration, or claims operations within the insurance industry is preferred.
- Strong verbal and written communication skills in English and Mandarin to support Hong Kong (HK) customers.
- Ability to handle customer inquiries professionally and manage multiple cases in a fast-paced environment.
- Customer-oriented with strong problem-solving, organizational, and attention-to-detail skills.
- Proficient in Microsoft Office applications and comfortable using customer service systems.
- Willing to work according to the Hong Kong business calendar and public holidays schedule.
- Willing to be based at IOI City Mall, Tower 1, Putrajaya.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
