About this Business Senior Analyst role at Manulife
Job Summary
The role will be supporting our global Procurement team in analyzing gaps in data, system integration, and operational process; and in documenting and improving data governance framework.
- Establish, maintain, and enforce data governance standards, policies, and controls across the S2P platform and key procurement data domains (supplier/vendor master, catalog, commodity/category codes, contract, spend, and transactional data).
- Act as data steward for procurement data — define and document data definitions, ownership, business rules, and lineage; and maintain a procurement data dictionary / business glossary.
- Design, implement, and monitor data quality controls (completeness, accuracy, consistency, timeliness, validity, and uniqueness); identify data quality issues, conduct root-cause analysis, and drive remediation with the relevant teams.
- Support master data management (MDM) processes — including validation rules, standardization, de-duplication, and change control — to ensure a single, trusted source of procurement master data.
- Embed data privacy, security classification, retention, and regulatory/compliance requirements (e.g. access controls, PII handling) into data capture and maintenance processes.
- Maintain metadata and data lineage documentation from source systems through Ivalua to downstream reporting and analytics platforms.
- Partner with IT, Data & Analytics, and Risk/Compliance teams on data governance frameworks, stewardship forums, and RACI; and help promote a culture of data ownership and accountability.
- Other Work as Assigned
Job Requirements
6 years or above in risk management, operations, reporting, business analysis related work is necessary, fluent English communication is a must; knowledge in procurement S2P management and/or third-party KRIs are highly preferred
- Bachelor Degree or above
- English: proficient in both speaking and writing
- Communication skills: strong interpersonal skills
- Tools: advanced excel skills are a must, strong knowledge of common office tools (Word, PPT, Visio) is a must
- Technical skills: the following skills/knowledge are highly preferred: visualization/reporting automation tools (e.g. QlikView, Tableau, PowerBI); ETL/EAI; querying languages (e.g. My Sql)
- Experience/background: the following are highly preferred:
- Experience working as a data analyst / business analyst / configurator for procurement or risk platforms; ideally across multiple countries or globally.
- Experience in trouble shooting issues from system integration and/or operational process, or in building improvement plans for the aforesaid
- Data governance: experience applying data governance, data quality, and/or master data management (MDM) frameworks, standards, or tools (e.g. data cataloging, data dictionaries, stewardship processes)
- PM skill: project management; experience in dealing with stakeholders across business unit/department in an MNC set-up
- Self-driven and quick learner, attentive to details, well-organized and team oriented
- Strong logics and strong reasoning skills; excellent communicator and multi-tasking problem solver
- Working hours: 1:00 pm to 10:00 pm; 5 days per week; Follow Canadian holidays
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
