About this Senior Specialist, MIM Asia Vendor Management role at Manulife
MIM Asia Vendor Management provides regional governance and oversight across the third-party lifecycle for asset and wealth management operations in Asia. As a Senior Specialist, you will lead complex vendor governance, third-party risk, contract remediation, commercial support, and cross-functional initiatives across multiple markets.
The role offers the opportunity to work with senior stakeholders and strategic service providers, contribute to regional initiatives, and help shape Vendor Management governance and operating practices across MIM Asia.
Position Responsibilities
Lead or coordinate onboarding, due diligence, periodic reviews, risk assessments, control reviews, issue remediation, renewals, and exit planning.
Interpret third-party risk requirements, clarify ownership, coordinate control functions, and maintain auditable records of decisions, approvals, evidence, and follow-up actions.
Coordinate contract amendments, security schedules, statements of work, fee schedules, renewals, onboarding activities, and execution workflows.
Provide structured vendor oversight through service reviews, KPI and issue tracking, incident follow-up, business continuity inputs, and escalation coordination.
Support RFPs, provider evaluations, commercial analyses, negotiation workstreams, new products, fund launches, and operating-model changes.
Develop governance tools, responsibility matrices, service inventories, control documentation, trackers, and management reporting.
Act as a senior resource for complex Vendor Management matters and support procedures, process maps, training materials, cross-training, and knowledge transfer.
Required Qualifications
Minimum 10 years of relevant financial services experience, including at least 5 years in vendor management, third-party risk, operations, procurement, contract governance, regional project delivery, or a related role.
Experience leading complex initiatives, projects, or cross-functional workstreams involving multiple stakeholders.
Working knowledge of the third-party lifecycle, including onboarding, due diligence, contracting, oversight, remediation, renewal, and exit planning.
Experience reviewing or coordinating contracts, amendments, statements of work, fee schedules, security requirements, and execution workflows.
Understanding of third-party risk, operational risk, information security, compliance, business continuity, records, and audit-readiness concepts.
Strong analytical judgment and ability to work through incomplete or conflicting information while maintaining data quality and source discipline.
Strong communication and stakeholder management skills across business teams, control functions, external providers, and senior stakeholders.
Strong Microsoft 365 and Excel skills, including reporting, analysis, logical formulas, data management, and structured trackers.
Ability to work independently, manage competing priorities, and remain composed in complex or time-sensitive situations.
Bachelor’s degree or equivalent combination of education and relevant business experience.
Preferred Qualifications:
Experience within asset management, wealth management, investment operations, custody, fund administration, trustee, transfer agency, audit, sub-advisory, retirement, or related financial services functions.
Experience working in regional or global matrix organizations with geographically dispersed stakeholders.
Experience supporting RFPs, vendor evaluations, negotiations, contract remediation, or new-product and fund-launch initiatives.
Experience with process improvement, operating-model design, process documentation, RACI development, or governance frameworks.
Experience with Ivalua, ProcessUnity, Archer, SharePoint, Power Platform, automation, AI-enabled productivity tools, or similar platforms.
Relevant certification in project management, procurement, risk, finance, audit, compliance, information security, Lean, or Six Sigma.
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
