Job Description:

Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

The Workplace Experience Director and Team are mandated to provide a positive, welcoming, and safe office experience for staff, clients and our partners. This role is responsible for ensuring that the workplace environment and its services exceed the strategic needs of both management and employees. It demands a knowledgeable individual with a strong focus on facilities management, a positive attitude, and a commitment to delivering exceptional customer service.

Responsibilities:

• Manage the day-to-day operations of the Canadian Offices, including site services, custodial services, general maintenance and security access systems

• Ensure compliance with health and safety regulations, conduct regular safety audits, and implement necessary measures to maintain a safe working environment.

• Provide accurate and current assessment of facility management objectives

• Coordinate the preparation annual budget, and business plans 

• Approve invoices for payment processing, highlighting issues to payables for resolution

• Manage the implementation of ongoing contract programs to constantly assess the company needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, and the properties in accordance with contract scope and Service Level Agreements

• Ensure all vendor contracts are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing

• Prepare, review, and give initial approval and as needed contracts, expenditures and purchase orders related to the facility.

• Supervise all maintenance programs relating to the interior conditions of the offices

• Ensure that all site-specific documentation and reports are completed accurately and on time. 

• Obtaining price quotes and bids; purchasing and approving employee purchases

• Hire, train, coach and motivate team members. Conduct performance reviews for team

• Monitor and ensure that staff and vendors comply with requirements within the building

• Trouble-shoot and respond to after-hour issues as needed regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, space related issues etc.

• Participates in/on a variety of meetings, committees, and/or other related groups to communicate information regarding services and programs

• Adhere and support company and office policies

Additional information

Vacancy: Is this posting for the purposes of filling an existing vacancy [Y/N]

The salary range for this position is $47k-$55k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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