Job Description:

Job Responsibilities

• Lead and mentor a team of Workday support specialists, providing technical guidance, training, and performance management.

• Oversee the day-to-day operational support, maintenance, and troubleshooting of the Workday HCM system, including core HR, compensation, benefits, time tracking, absence management, and reporting.

• Act as the primary point of escalation for complex technical issues, performing root cause analysis and implementing effective solutions.

• Manage and prioritize Workday support tickets and requests, ensuring timely resolution and adherence to service level agreements (SLAs).

• Collaborate with business stakeholders, HR, and IT teams to understand requirements, translate them into technical specifications, and implement Workday configurations.

• Manage Workday release cycles, including planning, testing, and deployment of new features, functionalities, and patches.

• Develop and maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles for Workday support.

• Monitor Workday system performance, identify areas for improvement, and implement optimization strategies.

• Ensure data integrity and security within the Workday system, adhering to company policies and regulatory requirements.

• Participate in Workday projects, enhancements, and integrations as a technical subject matter expert.

• In charge of Workday integrations with other enterprise systems, including SAP, ensuring seamless data flow and process alignment.

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, Human Resources, or a related field.

• Minimum of 5 years of experience working with Workday HCM, with at least 3 years in a technical lead or senior support role.

• Strong in-depth functional and technical knowledge of various Workday modules (e.g., Core HCM, Compensation, Benefits, Time Tracking, Absence, Integrations, Reporting).

• Proven experience in Workday configuration, including business processes, calculated fields, security, and reporting.

• Demonstrated experience with Workday integrations (e.g., EIB, Workday Studio, PECI, CCB).

• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

• Excellent communication, interpersonal, and leadership skills, with the ability to effectively collaborate with diverse teams and stakeholders.

• Experience with project management methodologies and tools is a plus.

• Workday Pro certifications in relevant modules are highly desirable.

• Ability to work independently and as part of a team in a fast-paced environment.

• Expertise in Workday Prism and Extend is an advantage.

To apply, please submit your resume and cover letter outlining your interest for this role.