Key Responsibilities (Strategy & Config)

• Recruiting Optimization: Configure Job Requisition templates, Offer Letter generation logic, and Career Site external branding.

• Learning Architecture: Manage the setup of Extended Learning for external audiences and define "Campaigns" for internal compliance training.

• Talent Experience: Configure the Skills Cloud ontology and "Opportunity Marketplace" logic to drive internal mobility.

L2 Support & Operational Activities (Daily Run)

• Recruiting Triage: Unstick candidates trapped in "referral merge" errors or duplicate profile conflicts.

• External Access Support: Troubleshoot login/password reset issues for Extended Learning users (non-employees) and external Career Site applicants.

• Course Assignment Debugging: Investigate why a specific "Required Learning" course did not trigger for a new hire (debugging Eligibility Rules).

• Offer Letter Generation: Manually regenerate or correct Offer Letters that failed to generate due to missing data fields.

• Content Management: Support L&D teams by uploading SCORM packages and troubleshooting playback errors on mobile devices.

Qualifications

• Mandatory Certification: Workday Pro/Implementer in Recruiting or Learning.

• Experience: 3-5+ years supporting Talent or LMS systems.

• Skill: Strong "Customer Service" mindset, as this role interacts frequently with external candidates and partners.