Job Description:

*This position is located in Warehouse environment

Essential Functions

• Maintains the highest level of customer service; answering telephone, email or fax inquiries relating to record requests, ensuring all record requests are retrieved and prepared for scanning or delivery in a timely manner to include bar code scanning of records into and out of the Record Center. Requests can be for Outpatient, Inpatient, Clinic, Radiology or business box/record retrieval, as well as microfilmed/microfiche records.
• Sorts and stages records for refiling, ensuring all filing is up to date.
• Responsible for retrieving STAT records, films and/or visits from the file system and properly track these records. In addition, the associate will follow-up using established procedures to verify all records/visits not found in file.
• Complete daily work productivity forms for statistics.
• Ongoing audits of a percentage of the file system will be conducted daily to ensure terminal digit integrity.
• Participates in record center projects in cooperation with the Record Center Supervisor (i.e. record sorts, re-labeling of records, destruction of boxes, medical records and Radiology Film, shifting of files etc.)  
• Receive boxes of records; lifts boxes of records (35 – 50 lbs) to shelving or removes records from boxes to place on shelving.
• Performs other duties as assigned.

Skills

• Interpersonal Skills
• Customer Service
• Medical Terminology
• Computer Literacy
• Electronic Medical Record
• Verbal and written communication
• Problem Solving/Critical thinking
• Decision making without direct supervision
• Personal organization and time management
• Equipment use – pallet jacks, conveyor belt, dollies, ladders

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Qualifications

• High School diploma or Equivalent required.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.
• Experience working in a record center environment (warehouse) and/or medical office/hospital
• Knowledge of medical record numbering systems preferred. 
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is preferred.
• English communication (reading/writing) and mathematical skills required.

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Standing and or sitting for long periods of time.
• Warehouse conditions – warm in summer, cool in winter and dust.
• Frequent interactions with customers that require caregiver to communicate as well as understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment such as pallet jacks, conveyor belt and dollies.
•  Will also work on hands and knees, climb ladders and bend to set-up, troubleshoot, lift, and carry supplies, boxes, and equipment. Typically includes items of varying weights, up to and including heavy items. 35 – 50# boxes. 

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.