About this role

Reporting to the India Head of Enterprise Services, the Mumbai Site Lead owns the strategy, performance, and continuous improvement of the workplace experience across the location. The role translates enterprise, regional, and local priorities into high-value outcomes for employees and business stakeholders while maintaining clear accountability for service delivery, people, budget, vendors, risk, projects, and sustainability. The Site Lead also anticipates emerging needs, builds evidence-based business cases, and influences decisions that strengthen operational resilience and workplace effectiveness.

Key Responsibilities

• Workplace Strategy and Experience: Set and execute the Mumbai workplace strategy, aligning business requirements with global, regional, and local standards to deliver a safe, inclusive, efficient, and differentiated employee experience.

• Enterprise Partnership and Influence: Partner with business leaders and functional teams to prioritize needs, resolve issues at the right level, and influence timely decisions in a complex matrix organization.

• Team Leadership and Capability: Build and lead an inclusive, high-performing One BlackRock team comprising employees and outsourced partners, with clear goals, strong succession, disciplined performance management, and continuous capability development.

• Financial, Risk, and Compliance Ownership: Own annual planning, budget performance, forecasting, controls, and mitigation of operational, financial, regulatory, health and safety, business continuity, security, and reputational risks.

• Vendor and Commercial Performance: Govern strategic supplier relationships, contracts, scopes of work, service levels, key performance indicators, and business reviews to deliver quality, value, innovation, and timely remediation.

• Projects and Change Delivery: Sponsor and oversee local projects with the India Hub Lead and regional and global functions, ensuring robust governance, stakeholder readiness, delivery to scope, schedule, budget, and intended benefits.

• Sustainability and Continuous Improvement: Reduce the site’s environmental impact, advance enterprise sustainability commitments, and use data, feedback, and external insight to identify scalable improvements and build compelling business cases.

Success Measures

• Service delivery consistently meets or exceeds agreed SLAs, KPIs, employee experience targets, and stakeholder expectations.

• Operating and project expenditure is delivered within approved plans, supported by accurate forecasts, transparent trade-offs, and demonstrated value.

• Material risks, audit findings, incidents, and vendor underperformance are identified early, escalated appropriately, and remediated within agreed timelines.

• Projects achieve agreed scope, schedule, budget, adoption, and benefits, while sustainability initiatives show measurable improvement against site targets.

Core Capabilities

• Strategic and commercial leadership, including strong financial acumen and sound judgment across competing priorities.

• Demonstrated ability to lead diverse teams, influence senior stakeholders, and deliver outcomes through a matrix organization.

• Strong command of workplace operations, supplier governance, projects, leases, travel, health and safety, business continuity, and corporate security.

• Excellent written and verbal communication in English, supported by high emotional intelligence, organization, and disciplined execution.

• Proficiency with integrated workplace management systems, data analysis, and financial modelling tools to support evidence-based decisions.

Experience and Qualification

• Minimum 10 -18 years of relevant industry experience, including at least two years with independent accountability for a complex site or comparable operation.

• Proven experience in client service, budget ownership, supplier management, risk and compliance, and cross-functional project delivery.

• Bachelor’s degree or equivalent professional experience required; facilities management, hospitality, real estate, or business education preferred.

• Facilities Management Professional certification, or an equivalent recognized credential, preferred.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.