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Job Description:

Job Duck is looking for an experienced Virtual Case Manager to support a busy personal injury practice by managing cases from intake through resolution. In this role, you will serve as a key point of contact for clients, insurance adjusters, and medical providers while ensuring every case progresses efficiently and accurately. You will play a critical role in maintaining client trust, organizing complex documentation, preparing demand packages, and supporting negotiations through detailed case management.

The ideal candidate is highly organized, detail-oriented, and comfortable handling sensitive information in a structured, process driven environment. If you thrive in a fast paced setting, enjoy client interaction, and take pride in accuracy and accountability, this opportunity may be an excellent fit

• Compensation Range: $1,220 to $1,320 USD/month

Responsibilities include, but are not limited to:

• Prepare and assemble demand packages for insurance submissions

• Serve as the primary point of contact for clients, insurance adjusters, and medical providers

• Manage the full lifecycle of personal injury cases from intake through settlement

• Reconcile discrepancies between provider records, insurance documentation, and client reported information

• Submit demand packages for attorney review and implement feedback as needed

• Ensure compliance with established workflows, processes, and documentation standards

• Communicate with insurance adjusters regarding coverage, liability determinations, and settlement demands

• Upload, organize, and track medical records, bills, provider statements, and insurance documents

• Collect, verify, and document client, medical, and insurance information

• Conduct proactive follow ups with clients during onboarding and throughout the case lifecycle

Requirements:

• • Personal injury case management - Car Accidents

  • Claims and Settlement negotiation

  • Demand package preparation

  • Client relationship management

  • Insurance communication and coordination

  • Medical records review

  • Strong attention to detail

  • Adaptability and flexibility

  • Confidential information handling

  • Problem-solving and critical thinking

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.