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Job Description Summary

Job Description

JOB TITLE:  UX Designer

SALARY:  £72,702 - £80,780

LOCATION:  London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.  

What you’ll be doing 

We’re looking for a UX Designer to support our Machine Learning Lab within the Agentic & AI Platform, primarily working on Atlas, our Machine Learning service.

As the Lab’s dedicated UX Designer, you’ll have the autonomy to shape how colleagues onboard to, access and use our Machine Learning capabilities, taking ownership from ambiguous problems and end-to-end journey shaping through to detailed UX and UI delivery.

You’ll be comfortable moving between the big picture and the detail, shaping coherent service journeys while designing the interactions and interfaces that bring them to life.

It’ll be your role to:

• Take ownership of UX within the Machine Learning Lab, proactively identifying opportunities and bringing structure and user-centred thinking to ambiguous or evolving problems.
• Shape end-to-end Atlas experiences, mapping current and future journeys to identify friction and simplify onboarding and self-service.
• Turn complex Machine Learning concepts, processes and technical requirements into clear, intuitive user experiences.
• Create user flows, wireframes and high-fidelity prototypes in Figma, taking ideas from early concepts through to detailed UI and delivery.
• Use research, usability testing and feedback to challenge assumptions and iterate designs.
• Work independently within the Machine Learning Lab while collaborating with the wider Experience Design community to create consistent journeys and contribute to shared A&AI patterns, components and design systems.
• Champion accessible and inclusive design throughout the experience.

Why join us? 

From building a truly sustainable business to creating a place where people love to work, we’re looking for colleagues who are up for the challenge, who love to push boundaries and can make change happen. Sound like you? 

What we’re looking for? 

• Strong experience as a UX, Product or Interaction Designer, with excellent end-to-end journey, interaction design, prototyping and UI skills.
• A proactive, self-starting approach, with experience taking ownership of design and identifying opportunities within multidisciplinary teams.
• Confidence working through ambiguity, bringing structure to complex problems and taking them from discovery and journey definition through to detailed design and delivery.
• Strong hands-on capability in Figma, including working with and contributing to established design systems and patterns.
• Experience designing colleague facing productivity web interfaces and services.
• Ability to understand complex processes and technical concepts and translate them into simple, intuitive experiences.
• Experience using research, usability testing and evidence to inform and improve designs.
• Confidence working with Product and Engineering, communicating design rationale and constructively challenging assumptions.
• A strong understanding of accessibility and inclusive design.

And any experience of these would be great 

• Experience designing technically complex enterprise platforms, particularly onboarding, access, self-service or multi-system journeys.
• Working in financial services or another regulated environment.
• Contributing to shared design systems or component libraries.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. 

This is a place for you: 

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.​ 

​We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.​ 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.​ 

​We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.​ 

We also offer a wide-ranging benefits package, which includes: 

• A generous pension contribution of up to 15% 

• An annual performance-related bonus 

• Share schemes including free shares 

• Benefits you can adapt to your lifestyle, such as discounted shopping 

• 30 days’ holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies 

Ready for a career where you’ll learn and thrive? Apply today and find out more. 

#LI-JC6

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.