At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Multi-Family Customer Management

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

 

We are searching for the best talent for a US Immunology & Neuroscience Supply Chain Leader! Are you ready to advance your career? Join our world-class global team!

 

This role serves as the strategic Supply Chain partner to the Innovative Medicine US Immunology and Neuroscience business, connecting market, customer, patient, and commercial insights with Supply Chain strategy and execution. The position works across multiple groups such as Commercial, VCM, Deliver, and Planning to align strategies, enable product availability, strengthen launch readiness, identify and proactively address risks and opportunities, and help shape IBP and business decisions. It also engages customers to improve their experience, identifies Supply Chain opportunities that enable top-line growth, and advances digital, automation, and AI solutions that simplify work, improve productivity, and support stronger decision-making.

 

Key Responsibilities

• Develop a deep understanding of the U.S. Immunology and Neuroscience therapeutic areas, customer and patient needs, market dynamics, policy, distribution channels, competitive landscape, and emerging business opportunities.
• Serve as the strategic Supply Chain partner to Commercial, translating business strategy into Supply Chain priorities and actions that enable growth, product availability, and business performance, while using Supply Chain insights to help shape Commercial strategy and decision-making.
• Represent Supply Chain in key business forums, including Management Business Reviews, Commercial Control Towers, Health of Business updates, and Launch Readiness Reviews, ensuring critical risks, opportunities, decisions, and actions are visible and proactively addressed. Leverage existing forums and processes to share key learnings and insights with broader Supply Chain to strengthen priorities, strategy, and execution. In addition, accountable to leverage insights to help shape NA IBP discussions.
• Partner across VCM (SCDL, VCL, Network Strategy and Business Development), Commercial, Deliver, Demand and Supply Planning teams to connect insights, strategies (example: product strategies), risks, and opportunities, strengthen decision-making, and drive aligned execution across launches and the base business.
• Strengthen and evolve launch readiness and go-to-market capabilities, identifying opportunities to continuously improve processes, accelerate execution, anticipate constraints, and enable successful commercialization. Lead Supply Chain discussions in Launch Readiness Reviews.
• Engage customers and their Supply Chain leaders with Commercial to identify opportunities to deliver an exceptional customer and patient experience, strengthen continuity of care, and enable business growth by developing solutions to address evolving needs, shared challenges, and emerging opportunities.
• Help enable top-line growth by identifying how Supply Chain can unlock opportunities across demand, launches, customers, patients, and market growth.
• Advance automation, digital, and AI opportunities that simplify work, increase productivity, improve decision-making, and eliminate non-value-added activity across the customer and Supply Chain journey.

 

Qualifications:

Education

• A minimum of a Bachelor's degree is required. An advanced degree is preferred
• Supply Chain certification is a plus (e.g., APICS)

 

Experience

Required

• At least 10 years of relevant experience across Supply Chain, Commercial, and/or Manufacturing Operations
• Strong commercial and business acumen, with a clear understanding of business strategy, key value drivers, and their connection to end-to-end supply chain
• Proven track record of developing and executing supply chain strategies that drive innovation, operational excellence, customer experience, and business outcomes
• Strong experience in Integrated Business Planning (IBP), connecting demand, supply, financial, and business priorities
• Deep understanding of end-to-end Supply Chain Operations and the ability to connect decisions across the value chain
• Demonstrated ability to partner with Commercial leaders and translate business strategy into effective supply chain strategies and execution
• Strong executive communication and influencing skills, with the ability to engage senior leaders and align stakeholders across functions and levels
• Proven ability to lead and influence cross-functional teams in a complex, matrixed environment
• Strategic thinker who is comfortable navigating ambiguity, with a self-starter and entrepreneurial mindset and a strong drive to deliver exceptional outcomes.

Preferred:

• Pharmaceutical Industry experience with focus on Immunology and/or Neuroscience
• Consistent track record of developing and implementing strategies and tactics in areas such as innovation, operational excellence, and customer satisfaction
• Proficiency in analytical and problem-solving skills to support data-driven decision-making

Other

• This position requires up 25% of travel time - domestically and internationally

 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

 

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check

Required Skills:

 

 

Preferred Skills:

Client Management, Continuous Improvement, Customer Centricity, Customer Experience Management, Customer Relationships, Customer Service, Customer Support Operations, Customer Support Trends, Leadership, Mentorship, Policy Development, Program Management, Relationship Building, Tactical Planning, Technical Credibility

 

 

The anticipated base pay range for this position is :

$150,000.00 - $258,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits